Member Services Associate, Bethany YMCA

YMCA of Greater Oklahoma City; Paderborn; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

An established community organization seeks passionate individuals to enhance the lives of others through service. In this role, you will engage with members and guests, providing essential services and ensuring a welcoming environment. Responsibilities include managing inquiries, facilitating memberships, and maintaining facility standards. Join a dynamic team dedicated to making a meaningful impact while enjoying a flexible and supportive workplace. If you are driven by a desire to help others and thrive in a collaborative setting, this opportunity is perfect for you.

Qualifikationen

• Must be certified in CPR/First Aid; training provided if needed.
• Strong verbal communication skills and experience in service-oriented roles.

Aufgaben

• Provide member services, including sales, tours, and answering inquiries.
• Monitor facility and ensure a positive experience for members and guests.

Kenntnisse

Customer Service

Communication Skills

Problem Solving

Interpersonal Skills

Ausbildung

CPR/First Aid Certification

18 years or older

Tools

Computer Skills

Jobbeschreibung

Description

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.

POSITION DESCRIPTION:

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.

DUTIES AND RESPONSIBILITIES:

1. Must stay current in CPR/PR/AED/O2 and First Aid, renewed annually.
2. Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
3. Serve as liaison between members and program supervisors.
4. Handle and solve member inquiries, concerns and complaints.
5. Monitor facility as required.
6. Carry out other duties as assigned.
7. Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
8. Attend scheduled staff meetings.
9. Stay off all personal electronic items; cell phones, iPads.
10. Develop meaningful and sustainable relationships with members, donors and volunteers.

EDUCATION AND EXPERIENCE:

1. Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
2. Must be 18 years of age or older.
3. Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
4. Must be able to lift 30 pounds.