IT Support Engineer - Level 2 (m / w / d)

Verisk; Köln; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading company is seeking an experienced S Level 2 IT Engineer to join their Global team in Cologne. This role involves providing high-quality IT support, collaborating internationally, and managing hardware and software deployments. Ideal candidates will have a strong background in technical support and a passion for problem-solving, with fluency in both English and German.

Qualifikationen

• 1-3 years of experience in IT support.
• Experience with ITIL framework.
• Ability to manage priorities and work independently.

Aufgaben

• Provide first and second-level desktop and application support.
• Collaborate across time zones to resolve issues.
• Deploy new hardware and manage application updates.

Kenntnisse

Critical thinking

Self-guided learning

Independence

Technical support

Office365

Microsoft Active Directory

Windows 10

macOS

Hardware troubleshooting

Intermediate Excel

SQL Server troubleshooting

Fluency in English

Fluency in German

Tools

ServiceNow

Microsoft Exchange

Intune

Autopilot

JAMF

Power BI

Azure

AWS

Citrix

VMWare

Jobbeschreibung

Are you a curious problem-solver with a passion for delivering gold-star customer service?

Verisk is looking for an experienced S Level 2 IT Engineer to join our Global team.

If you have 1-3 years of experience working in a similar IT support role, and you have a strong understanding of Windows-based software, Mac OS, and cloud infrastructure, get in touch with us today!

What you'll do…

You will be responsible for providing first and second-level desktop and application support to Verisk employees, ensuring a high-quality, professional service. You will collaborate across time zones with team members in the USA, UK, EU, and Asia to resolve issues and implement new systems. Your tasks will include deploying new hardware, software, managing application updates, and applying security configurations.

This demanding role requires the successful applicant to work independently, manage a high volume of requests, and prioritize workloads effectively, often under tight deadlines. The role is based in Cologne, working 5 days a week in the office.

The working hours are between 8 am and 5 pm on business days, with some flexibility needed to meet these hours.

Qualifications

Who you are…

You are passionate about problem-solving and customer service, making you credible and reliable with stakeholders. You are a technology enthusiast with broad interests. This role offers an exciting opportunity to make a positive impact on business results, your team, and your environment.

Required skills and experience:

• Strong critical thinking skills
• Desire and ability for self-guided learning
• Ability to work independently and manage priorities
• Experience working within an ITIL framework
• Technical support experience
• Experience with Office365
• Experience with Microsoft Active Directory and Azure AD, managing security groups and resources
• Experience with Windows 10 and macOS environments
• Experience with Microsoft Exchange
• Hardware troubleshooting and replacement skills for Dell, Microsoft, Lenovo, and Apple devices
• Stock management using ServiceNow stockroom
• Intermediate Excel skills
• Hardware deployment using Intune, Autopilot, and JAMF
• Experience with Teams meeting rooms and remote assistance tools
• Troubleshooting SQL Server and Power BI
• Fluency in English and German
• Knowledge of systems and concepts such as ServiceNow, Microsoft administration tools (Endpoint Configuration Manager, SCCM), PowerShell, cloud computing (Azure, AWS, Cloud PC, Citrix, VMWare)