Team Leader Customer Excellence Export (m/f/d)

TN Germany; Hannover; Vor Ort; EUR 60.000 - 75.000; Vollzeit

Zusammenfassung

A leading company in low-voltage battery technology is seeking a Team Leader for Customer Excellence in Hanover. This role involves ensuring customer satisfaction, leading a team, and optimizing logistics processes. The ideal candidate will have a strong background in logistics or sales, with leadership experience and fluency in both English and German. The company offers flexible working hours, a competitive remuneration package, and various well-being benefits.

Leistungen

Flexible working hours

Mobile work options

Company kindergarten

Competitive remuneration package

Holiday and Christmas payments

Pension scheme

Fitness center

Healthy canteen

Relocation support

Qualifikationen

• Experience leading a small team.
• Solid experience in a sales, production, or logistics environment.
• Knowledge in export declarations and other export relevant processes is advantageous.

Aufgaben

• Ensure best-in-class Customer Satisfaction and support CI processes.
• Lead team for integrated service from order entry to order fulfilment.
• Monitor daily business through regular review on targets (KPIs).

Kenntnisse

Leadership

Analytical Skills

Time Management

Communication

Fluency in English

Fluency in German

Ausbildung

Bachelor’s degree

Tools

Microsoft Office

SAP

Jobbeschreibung

Social network you want to login/join with:

Team Leader Customer Excellence Export (m/f/d), Hanover

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Client:

Location:

Hanover, Germany

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

45d8431f1bd6

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

At , we’re powering today, into tomorrow.

Your contribution:

Ensure best-in-class Customer Satisfaction and support CI processes.

Lead team for integrated service from order entry to order fulfilment.

Lead and initiate (sub-) projects to improve Customer Excellence-related processes and costs.

Lead and support (sub-) projects to improve distribution regarding supply chain master plan.

Meet service levels and inventory targets in balance with cost targets.

Key responsibilities:

Ensure intensive relationship and communication with customers and Sales responsible.

Assure appropriate communication to the customers.

Lead, support, and develop team and team members.

Lead daily meetings to discuss and solve shortages or other delivery issues in a timely manner.

Initial set-up of new customers (processes, master data, special requirements, etc.) in close collaboration with external and internal customers.

Assure and measure service and logistics performance (KPI’s)

Monitor daily business through regular review on targets (KPIs).

Report based on standardized KPI metrics (e.g. on-time quantity fill, perfect service, etc.)

Close collaboration with carriers, service providers, and shipping companies.

Assure all defined relevant Import/Export procedures (e.g. BOS Standards and work instructions).

Recognize deviations from established procedures and collaborate with Trade Compliance Manager to define counter actions.

Realize defined and committed counteractions.

Support and assist in customs authorizations and audits.

Manage relationships with export-related authorities in dedicated countries (e.g., Chamber of Commerce, Customs):

Monitor, record, analyze, and report on activities and results, e.g., customs audits and incidents, and make recommendations in collaboration with Trade Compliance.

Maintain all relevant systems (e.g., ATLAS, Intra-EC trade statistics) within the export function.

Education, knowledge, and skills:

Bachelor’s degree or completed apprenticeship with fundamental experience in logistics, sales, or similar.

Solid experience in a sales, production, or logistics environment.

Experience leading a small team.

Strong knowledge of Microsoft Office, SAP.

Awareness of strategic responses to external influences, such as legislation, fuel costs, and environmental pressure.

Experience with the logistics of dangerous goods shipments.

Organized and good time management skills.

Strong analytical skills.

Knowledge in export declarations and other export relevant processes is advantageous.

Ideally experience with AEB, preferred.

Comprehensive knowledge of preferential origin and basics in export control.

Fluency in English and German – both written and spoken.

As a technology leader with strong brand (i.e., VARTA and OPTIMA), Clarios values creativity, capability, and employee satisfaction. We offer:

• Exciting tasks and challenges in a diverse international environment committed to integrity, values, social engagement, and sustainability.
• Flexible working hours and breaks via our trust-based model, with options for mobile work and a company kindergarten.
• A competitive remuneration package, including holiday, Christmas payments, and pension scheme.
• Well-being benefits such as a fitness center, physiotherapist, healthy canteen, team and company events, and hobby clubs.
• Lease your company bike to stay fit and environmentally friendly.
• Comprehensive onboarding, buddy programs, and professional growth opportunities via our Learning Academy, LinkedIn Learning, and Mentoring Program.
• Support for relocation and housing assistance if applicable.

About Clarios: Clarios is a global leader in low-voltage battery technology, powering progress with solutions for various vehicles. With 16,000 employees across 140+ countries, we focus on sustainability, recycling up to 99% of battery materials, and delivering reliable, safe, and comfortable mobility solutions. We are a Brookfield portfolio company.