Inhouse Consultant Salesforce CRM (m/f/d)

TN Germany; Kitzingen; Vor Ort; EUR 55.000 - 70.000; Vollzeit

Zusammenfassung

A global building materials manufacturer is seeking a dedicated individual for a CRM Consultant role. This position involves designing and improving CRM solutions, collaborating with business partners, and defining technical specifications. The ideal candidate will have a strong background in Salesforce and project management, with opportunities for professional growth and a supportive work environment.

Leistungen

Permanent employment contract

30 days of vacation

Flexitime account

Discounts on sports activities

Individual onboarding days

Career development support

E-Bike leasing

Relocation support

Qualifikationen

• Significant experience in designing and implementing IT-based CRM processes.
• Strong knowledge of Salesforce with certifications preferred.
• Fluent in English and ideally German.

Aufgaben

• Drive design and improvement of CRM solutions with business partners.
• Consult on optimizing CRM processes and design IT solutions.
• Define technical specifications for software development.

Kenntnisse

CRM processes

Project Management

Salesforce

English

German

Ausbildung

Bachelor's degree in Business

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

ServiceNow

Jira

MS Project

SCRUM

Jobbeschreibung

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Job Reference:

b7a8b7f2b021

Job Views:

1

Posted:

13.05.2025

Expiry Date:

27.06.2025

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Job Description:

Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture.

As a global building materials manufacturer with 42,500 employees in 90 countries, we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment with the aim of developing sustainable solutions for a better future.

Knauf Information Services GmbH is proud to be a part of the Knauf Group. With a long-standing tradition, and a growing international presence, we are seeking dedicated individuals to help us achieve our long-term vision.

Can you say ‘yes’?

• Is respectful and appreciative interaction within the team a given for you?
• Do you always put the customer at the center of your actions?
• Do you consider the future and upcoming generations in your actions?
• Do you strive for personal and professional growth?

What you'll do

• Drive the design and continuous improvement of complex CRM solutions in close collaboration with business partners and global process owners
• Consult on optimizing CRM processes and design appropriate IT-based solutions to meet availability and quality targets
• Define technical specifications for software development (standards, design patterns, test cases, scenarios) and manage the life cycle of designed solutions
• Conduct potential analysis for new features from regular Salesforce releases, assess their impact on OneCRM, and scan for relevant innovations and new technologies to identify further potential
• Define requirements, support agile implementation and acceptance by participating in refinement sessions, sprint ceremonies, and testing sessions

Who you are

• Possess a bachelor's degree in Business, Computer Science, Information Technology, or any other relevant area
• Have significant experience in designing, implementing, and improving IT-based CRM processes (either inhouse or external) with strong knowledge of Salesforce, ideally with Salesforce certifications
• Familiar with Salesforce CRM solutions and their integration into an overall customer experience, as well as with further corporate IT solutions
• Demonstrate a good mix of competencies in CRM business processes and project management concepts and tools, e.g., ServiceNow, Jira, MS Project, SCRUM
• Fluent in English and ideally in German or another additional language and are willing to travel to Knauf sites globally as needed

What we offer you

We all shape our lives individually. As an employer, we play a significant role in the daily life of our employees and aim to support them with various offerings. This includes, among other things:

• Security: Permanent employment contract in a stable, successful family-owned company.
• Flexibility: 30 days of vacation, special leave for certain occasions, flexitime account with a broad time window for flexible working and weekly home office days.
• Fitness and health: Discounts on various sports and leisure activities (e.g., fitness studio Iphofen, swimming training, soccer, etc.), as well as opportunities for active health promotion through our company doctor and occupational health and safety offers.
• Daily time savings: Ample parking and access to public transport (train, bus).
• Welcome approach: Individual onboarding days, company and team events
• Career and professional development: Individual support and promotion for part-time studies, further education and training.
• Benefits and vouchers: Discounts on well-known brands and reduced-price employee purchases.
• E-Bike leasing: Using tax advantages while promoting your own health.
• Relocation support: Assistance with international relocation

Knauf Information Services GmbH, headquartered in Kitzingen, Germany, is a key driver of the KNAUF Group's global growth and digital transformation. A team of 500 highly qualified experts is committed to supporting the Group and its customers worldwide with innovative IT solutions and customized services. The core competencies of Knauf IT cover a wide range of IT services, including the development and implementation of complex software solutions, the optimization of business processes through digital technologies and ensuring IT security and data protection.

The Knauf Group is proud to be an equal opportunity employer. We are committed to a diverse and inclusive work environment, and we make all personnel decisions across all areas of our company based on experience, skills and integrity. We encourage applicants from all walks of life to apply for our positions, regardless of age, gender, gender identity, disability, sexual orientation, origin, religion and so forth.

Share our values and become part of the team to shape the future of Knauf together.