Visitor Services Guide

Dartmouth College; Hannover; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Dartmouth College is seeking a Visitor Services Guide to enhance visitor experiences at the Hood Museum of Art. This role involves engaging with visitors, ensuring safety, and providing assistance while maintaining a secure environment. Candidates should possess customer service experience and a commitment to diversity and inclusion.

Qualifikationen

• Must have a pleasant demeanor and a genuine interest in communicating with the public.
• At least 1 year of customer service experience is required.
• Must obtain and maintain updated First Aid, CPR, and AED training and certification.

Aufgaben

• Ensure visitors have a positive experience while maintaining safety.
• Monitor visitors and enforce museum rules.
• Engage visitors in conversation about art and museum programs.

Kenntnisse

Customer service

Communication

Basic computer skills

Judgment

Flexibility

Ausbildung

High School or equivalency

Jobbeschreibung

Position Information

This position will be expected to work most or all weekends. The schedule is set based on a seniority bidding process as per union contract. Subject to change as necessary.

Hanover, NH

To ensure that visitors to the Hood Museum of Art and its object-study center have a positive experience while maintaining a safe and secure environment and protecting the museum's collection and loans. This includes answering questions, enforcing rules, looking out for suspicious behavior, providing assistance, and engaging visitors in casual conversations about works of art and museum programs.

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Posting date	05/19/2025
Closing date
Open Until Filled	No
Position Number	0136000
Position Title	Visitor Services Guide
Hiring Range Minimum	$24.68/hr.
Hiring Range Maximum	$24.68/hr.
Union Type	SEIU
SEIU Level	E
FLSA Status	Non-Exempt
Employment Category	Regular Full Time
Scheduled Months per Year	12
Scheduled Hours per Week	40
Schedule
Location of Position
Remote Work Eligibility?	Onsite only
Is this a term position?	No
If yes, length of term in months.	NA
Is this a grant funded position?	No
Position Purpose
Description
Required Qualifications - Education and Yrs Exp	High School or equivalency
Required Qualifications - Skills, Knowledge and Abilities	Must have a pleasant demeanor and a genuine interest in communicating with members of the public and providing assistance to visitors. Must have basic computer skills and proficiency with Microsoft Office products. At least 1 year of customer service experience. Able to stand/walk constantly throughout the day and regularly interact with the public. Must exhibit sound judgment and the ability to calmly and quickly take initiative in emergency situations. Flexibility to work on a rotating on-call basis during evening hours and in case of a systems failure. Must obtain and maintain updated First Aid, CPR and AED training and certification. Commitment to diversity and to serving the needs of a diverse population.
Preferred Qualifications	Bachelor's degree. Knowledge or interest in art. Technical aptitude so as to assist visitors with interactive technology throughout the museum.
Department Contact for Recruitment Inquiries	Ramie Speicher
Department Contact Phone Number	603-646-3852
Department Contact for Cover Letter and Title	Tala Short, Visitor Services Manager
Department Contact's Phone Number
Equal Opportunity Employer
Background Check
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?	Not an essential function
Special Instructions to Applicants	AVAILABLE TO SAFETY AND SECURITY SEIU UNION MEMBERS ONLY DURING THE FIRST WEEKOF POSTING. AFTER ONE WEEK, IF THE POSITION HAS NOT BEEN FILLED INTERNALLY, IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY: OPEN TO UNION MEMBERS ONLY FROM 05/19/2025 THROUGH 05/23/2025. Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link	https://searchjobs.dartmouth.edu/postings/78824

Key Accountabilities

Warmly greets and ensures their availability to all visitors.

Description
Percentage Of Time	15

Makes regular rounds through assigned galleries to monitor visitors and the facility, answer questions, enforce rules, and act as an ambassador for the museum and Dartmouth.

Description
Percentage Of Time	25

Appropriately engages in conversation with visitors about the museum and its collections, including special exhibitions, permanent installations within the galleries and across campus, programming, and the Friends of the Hood Museum of Art. Obtains information from others within the organization, as necessary.

Description
Percentage Of Time	15

Monitors visitors' behaviors and investigates and promptly reports anything unusual to a supervisor, including hazards, suspicious activity, and all abnormal situations.

Description
Percentage Of Time	10

Opens, closes, and controls access to museum facilities. This includes access to offices, auditorium, and storage areas; monitoring intrusion alarm, access control panel, and CCTV systems; and completing opening and closing check of museum facilities and the collection.

Description
Percentage Of Time	10

Assures the security of the collection by enforcing museum policies in public areas. Reports inconsistencies or damage immediately. Prepares daily report on condition of art, the museum climate, and physical plant.

Description
Percentage Of Time	10

Ensures visitors' safety in the case of an emergency. Follows Hood Museum of Art Security Guidelines for evacuation of visitors and staff from the facility in an emergency situation.

Description
Percentage Of Time	5

Monitors museum demographics and captures accurate statistical data. Administers exit surveys to visitors as instructed.

Description
Percentage Of Time	5

Attends training sessions and continues to learn about the collection and exhibitions.

Description
Percentage Of Time	5

-

--	Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--	Performs other duties as assigned.