2nd Level IT Support Engineer (m / w / d)

Instaffo GmbH; Frankfurt; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company in digital workspace management is seeking a 2nd Level IT Support Engineer in Frankfurt. The role involves supporting customers in IT service management and network management, requiring strong communication skills and IT qualifications. Join a team dedicated to enhancing IT operations and user experiences.

Qualifikationen

• First professional experience in IT support is required.
• Very good knowledge of current Microsoft operating systems, DNS, and AD.
• Knowledge of cloud services such as Microsoft Azure is a plus.

Aufgaben

• Support customers in the ITSM environment and network management.
• Process incidents and record IT tickets.
• Administer user accounts in various applications and devices.

Kenntnisse

Communication skills

Teamwork

Problem analysis

Knowledge of Microsoft operating systems

Knowledge of DNS

Knowledge of Active Directory

Knowledge of cloud services

Ausbildung

Completed IT training or comparable qualification

Jobbeschreibung

You are interested in the position as 2nd Level IT Support Engineer (m / w / d) at matrix 42 AG? On the job platform Instaffo, you can apply for this and other jobs with ease. Create your profile in under 3 minutes and start the application process with just a few clicks. Please note that the position is only available to applicants from Germany. The language requirements for this position are: German - Fluent, English - Fluent.

The estimated salary range from XING does not necessarily correspond to the salary range of this job offer.

Matrix42 is a leading provider of digital workspace management solutions, specializing in software that streamlines IT operations, enhances security, and optimizes digital experiences for businesses. The company offers innovative tools for managing endpoints, software assets, and service desks, empowering organizations to manage their IT infrastructure and improve productivity efficiently. With a focus on automation and integration, Matrix42 helps companies navigate the complexities of modern IT environments, ensuring smooth operations and a seamless user experience.

As a 2nd Level Support Engineer at Matrix42, you will join a team of resourceful engineers responsible for assisting customers in the IT service management (ITSM) environment. The 2nd Level IT support engineer assists both domestic and international clients. Activities:

1. Support our customers in the ITSM environment and network management
2. Processing of incidents and recording IT tickets
3. Problem analysis and solution finding
4. Administration of user accounts in various applications and devices
5. Support of branch offices at home and abroad

Requirements:

1. Completed IT training or a comparable qualification in the IT environment
2. First professional experience in IT support
3. Confident communication skills and ability to work in a team
4. Very good knowledge of current Microsoft operating systems, DNS, and AD
5. Knowledge of cloud services such as Microsoft Azure

Application Process: Discovery Call, Video-Interview, Meet the Team.

About the Company: Matrix42, based in Frankfurt am Main, helps businesses digitalize and automate workflows to alleviate the burden on IT and HR departments. As a service management provider, we accelerate the digital transformation of our customers, especially in times of skilled labor shortages. We offer "Cloud Your Way," enabling customers to choose how they want to use our technology: publicly, regionally, or within their own data center. In addition to the DACH region, Matrix42 is active in Spain, France, Italy, Poland, the Middle East, and Northern European countries. Our goal is to be The European Choice in Service Management.