Clinician Services Engagement Associate, Germany (m/f/d)

TN Germany; München; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company is seeking a Clinician Services Engagement Associate in Munich. This role involves managing communication between clinical research sites and stakeholders, ensuring timely assessments and quality customer service. The ideal candidate will have a background in healthcare or life sciences and experience in clinical trials. Strong organizational and communication skills are essential, along with the ability to manage multiple projects in a fast-paced environment.

Qualifikationen

• At least 2 years of clinical research trial or related experience.
• Experience with psychiatric indications is a plus.

Aufgaben

• Partner with stakeholders to deliver clinical assessments.
• Manage multiple trials, ensuring compliance with study protocols.
• Provide administrative support such as data entry and report generation.

Kenntnisse

Communication

Problem Solving

Organizational Skills

Ausbildung

Bachelor’s Degree in healthcare

Bachelor’s Degree in life sciences

Tools

Office Management Software

Database Management

eCOA Platforms

Jobbeschreibung

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Clinician Services Engagement Associate, Germany (m/f/d), Munich

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Client:

WCG Clinical

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1b3bc2001355

Job Views:

Posted:

Expiry Date:

26.06.2025

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Job Description:

JOB SUMMARY:

Clinician Services Engagement Associate plays a pivotal role in managing communication and activities among clinical research sites and internal stakeholders to prepare for and complete clinical assessments according to the project scope. The successful candidate provides quality customer service, ensuring assessments are performed and delivered on time and meet client expectations.

EDUCATION REQUIREMENTS:

Bachelor’s Degree in healthcare, life sciences, or related field, or equivalent work experience in the pharmaceutical/biotechnology industry.

QUALIFICATIONS/EXPERIENCE:

• At least 2 years of clinical research trial or related experience.
• Experience working directly with sponsors and sites, managing clinical assessment projects preferred.
• Experience with psychiatric indications (e.g., depression, anxiety) is a plus.
• Basic knowledge of the clinical trial process, GCPs, FDA regulations, and clinical terminology.
• Knowledge of IRB regulations is a plus.
• Proficiency in office management software, database management, report generation, and data analysis.
• Experience with eCOA platforms is a plus.
• Technical troubleshooting skills for hardware, software, and network issues.
• Ability to work independently and cross-functionally in a fast-paced environment, supporting multiple projects.
• Excellent organizational, prioritization, and time management skills.
• Strong communication and problem-solving skills.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Partner with external and internal stakeholders to deliver services outlined in the scope of work for clinical assessments.
• Ensure standards and expectations are met regarding visit availability, wait times, clinician utilization, and safety reporting compliance.
• Manage multiple trials, ensuring assessments follow study protocols.
• Provide administrative support such as data entry, report generation, and database management.
• Develop and maintain positive relationships with study participants and healthcare professionals; provide technical support as needed.
• Develop project-specific manuals for the Assessment Solutions team.
• Investigate, resolve, or escalate issues appropriately.
• Assist with onboarding new sites, including training and equipment testing.
• Monitor query resolution and data integrity.
• Track subject visits and ensure compliance with reporting processes.
• Support protocol reviews and custom report generation.
• Implement strategies to mitigate risks and prevent protocol deviations.
• Alert investigators, sites, and teams about patient risks and ensure acknowledgment.
• Assist with IR documents and project plans related to assessment services.
• Perform other duties as assigned; attendance and punctuality are essential.

TRAVEL REQUIREMENTS: Up to 5% based on business needs.

PHYSICAL DEMANDS: Sedentary work, including sitting for long periods and occasionally lifting up to 25 lbs. Reasonable accommodations available.

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