Customer Success Manager

Saleslogic; Düsseldorf; Remote; EUR 60.000 - 65.000; Vollzeit

Zusammenfassung

An innovative global EdTech company is seeking a Customer Success Manager to enhance platform adoption in academic settings. In this pivotal role, you'll support universities post-sale, ensuring effective use and renewals while building strong relationships with faculty. Your expertise in Life Sciences, coupled with your confident communication skills, will be crucial in onboarding and training users. This remote position offers a flexible setup and a clear bonus structure based on retention goals, making it an exciting opportunity for those looking to advance their careers in a supportive, fast-paced environment.

Qualifikationen

• Master's or PhD in Life Sciences or a STEM discipline.
• Experience with customer interaction, training, or support.

Aufgaben

• Support universities post-sale to drive usage and renewals.
• Build relationships with faculty and help integrate the product into classrooms.

Kenntnisse

Kundenkommunikation

Onboarding

Schulung

Beziehungsaufbau

Ausbildung

Master in Lebenswissenschaften

PhD in Lebenswissenschaften

Jobbeschreibung

Customer Success Manager – Life Sciences | Remote DACH

Germany / Austria

Full-time

60–65K base + 25% bonus commission

A fast-growing global EdTech company is hiring a Customer Success Manager. As a Customer Success Manager, you'll ensure adoption and long-term success of the platform across academic accounts.

Your mission :

1. Support universities post-sale to drive usage and renewals
2. Build relationships with faculty and help integrate the product into classrooms
3. Serve as the trusted contact for onboarding, support, and training

Ideal background :

1. Master’s or PhD in Life Sciences or a STEM discipline
2. Confident communicator (even poster presentations or academic demos count!)
3. Experience with customer interaction, training, or support
4. Fluent German
5. Remote role with flexible setup
6. Supportive, fast-paced environment
7. Clear bonus structure based on retention goals

Ready to take your career to the next level?