Training Administrator - Part time

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

As a Learning Administrator you’ll support our client and internal teams with the successful organization of Classes / Sessions, taking place in person at the client premises, or virtual/remotely. You’ll be accountable for all aspects of the Training Administration and Seminar Management to ensure the Class runs successfully (e.g. room preparation, information sharing), including both physical presence at the client premises and remote support.

This is a part time position based at our client site in Landshut, working 20 hours per week, Monday - Friday.

Job Summary

You’ll be the first point of contact at the information counter for all inquiries and responsible for maintaining excellent Client and Stakeholder relationships, as well as contributing to the Internal KPI’s / SLA’s and ensuring all Customer Satisfaction scores are achieved.

General duties and responsibilities:

• Coordination of external services providers e.g. event technology
• Preparation of training rooms according to trainer specification including set up of technical equipment
• Answering all enquiries via email, chatbot, phone and in person
• Update knowledge management system to develop efficient and effective response to all kinds of inquiries
• Ensure all agreed Service Level Agreements are achieved and contribute to service improvements
• Support the annual scheduling process for the client.
• General administration in the LMS
• Create and adjust courses based on the product manager specifications
• Digital dispatch of invitation links, documents, requirements for virtual trainings
• Room reservations in the internal room booking system
• Participant handling including reminders, adjustments, cancellations and recording attendance

Qualifications

You’ll have previous general administration experience in an operational, processing or customer service role with excellent organisational skills and a customer focused approach.

Also required:

• Fluent German with written and spoken English to proficient level
• Good IT skills including Microsoft Word and Excel
• Proven effective communication skills, including verbal and written
• Proven teamwork experience, including virtual teams
• Assertiveness and resilience
• Proven ability to work well under pressure and within demanding timescales

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.