Mechatroniker, Elektroniker als ServicetechnikerIn (m/w/d) für Aufzüge

TN Germany; Erfurt; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading company in Erfurt is seeking a dedicated professional for customer relationship management and service operations. The role involves ensuring customer satisfaction through quality service, maintaining equipment safety, and managing site operations. Ideal candidates will have strong communication skills and a commitment to safety. Join us to contribute to service excellence and customer satisfaction.

Qualifikationen

• Responsible for customer satisfaction and proactive communication.
• Ensure equipment safety and performance.

Aufgaben

• Execute service visits respecting schedule and quality standards.
• Manage proximity stock and request spare parts as needed.

Kenntnisse

Customer Relationship Management

Communication

Safety Management

Jobbeschreibung

Social network you want to login/join with:

Client:

220 KONE GmbH

Location:

Erfurt, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

8102c416b430

Job Views:

1

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Customer relationship management

• Responsible for customer satisfaction through quality of service and proactive, precise on-site communication (callout ETA, job performed, etc.)
• Responsible for accurate, real-time back reporting of work performed at the equipment level to ensure the accuracy of e-Optimum and Customer Notification.
• Maintain excellent relationships with customers, contact persons, and end-users on site by applying an ambassador attitude.
• Ensure equipment safety and performance.
• Manage the site environment during service operations.
• Identify site risks and communicate them to the supervisor.
• Take immediate action on site in case of high risk and follow escalation procedures.
• Identify unplanned service repairs based on equipment needs, contact the on-site contact person, get approval if not covered by the contract, and perform repairs.

Service operations

• Ensure the safety of end-users and the site.
• Maintain a safe working environment.
• Follow safe working practices and adhere to maintenance and safety instructions.
• Execute service visits (planned maintenance, callouts, repairs) respecting schedule, time limits, quality standards, and processes.
• Plan workload effectively in conjunction with the service supervisor.
• Report sales leads to the supervisor.
• Provide precise and timely back reporting of work done.
• Submit timesheets based on execution.
• Manage proximity stock, inventory, and request spare parts as needed.
• Maintain service tools, van, instruments, etc., in safe and good condition.
• Contribute to product, method, and safety improvements through feedback.

Leadership / People management

• Update supervisor regularly on relevant information.
• Familiarize with all aspects of lift and related technology; attend proposed training.
• Provide training/coaching to nominated persons as required.