UC Engineer d/f/m

RWE; Essen; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading company in the energy sector is seeking a UC Engineer to ensure the reliable operation and support of Unified Communications services. The role focuses on Cisco video conferencing systems and Microsoft Teams Rooms, enhancing collaboration across global locations. Responsibilities include system support, troubleshooting, and collaboration with stakeholders. The ideal candidate will possess strong analytical and problem-solving skills, along with a proactive mindset. Flexible working arrangements are available.

Leistungen

Flexible working in the office and remotely

Employer-funded company pension scheme

Employee discounts

Company kindergarten

Extensive health management

Fitness centre on campus

Qualifikationen

• Experience with Microsoft Teams Rooms and video conferencing hardware.
• Basic to intermediate knowledge of Microsoft Azure and Intune.
• Good understanding of networking and media technology.

Aufgaben

• Operate and support Unified Communications systems and services.
• Provide 2nd and 3rd level support for international UC services.
• Collaborate with stakeholders for installation and maintenance of UC devices.

Kenntnisse

Proactive mindset

Analytical skills

Problem-solving skills

Communication skills

Collaboration skills

Creative thinking

Networking knowledge

Ausbildung

Certifications in Microsoft or Cisco UC technologies

Tools

Microsoft Teams

Cisco Room Devices

Microsoft Azure

Microsoft Intune

Exchange

PowerShell

Jobbeschreibung

As a UC Engineer (m / f / d), you will be responsible for the reliable operation, support, and further development of Unified Communications services within RWE IT Infra – with a special focus on Cisco video conferencing systems based on Microsoft Teams Rooms. You will help ensure smooth day-to-day collaboration by maintaining modern UC platforms and supporting users and events across our global locations.

Your responsibilities

Your main tasks as UC Engineer will include :

• Operate and support Unified Communications (UC) systems and services, especially Microsoft Teams Rooms, video conferencing hardware, and meeting room technology
• Provide 2nd and 3rd level support for international UC services (incident and request handling, troubleshooting)
• Collaborate with internal stakeholders and external vendors for the installation, configuration, and maintenance of UC devices
• Ensure integration of systems into RWE’s IT landscape, including Azure Active Directory and Microsoft Intune
• Monitor system health and performance, conduct updates and firmware rollouts
• Maintain technical documentation, knowledge base articles, and operational procedures
• Provide technical support for hybrid and in-person meetings or events, including setup and live troubleshooting
• Participate in service improvements and standardization of UC environments
• Solid experience with Microsoft Teams Rooms, conferencing hardware (e.g. Cisco Room Devices), and UC platforms (Teams, Webex)
• Basic to intermediate knowledge of Microsoft Azure, Intune, Exchange and EntraID or Active Directory
• Familiarity with ITIL-based operations and security policies
• Good understanding of networking (e.g., TCP / IP, VLANs, QoS) and media technology (audio / video)
• Soft Skills :

Proactive, solution-oriented mindset and strong sense of ownership

• Strong analytical, organizational, and problem-solving skills with a structured working approach.
• Excellent communication and collaboration skills in an international setting
• Creative thinking and a passion for driving innovation
• Good knowledge of written and spoken English; German is a plus.

Advantageous, but not a must

• Experience with room scheduling systems, event support, or broadcasting setups
• Interest in scripting or automation (e.g., PowerShell)
• Certifications in Microsoft or Cisco UC technologies

What we value most is passion, willingness to learn and a determined and resilient work ethic. So, even if you think you do not yet display all of the skills above we would still like to hear from you.

Further we welcome applications from individuals who may not be able to commit to full-time roles. At RWEST, finding the right person for the job is our top priority, and we are willing to explore flexible arrangements.

Benefits you can rely on

• A highly motivated dynamic team with a "you" mentality and fun at work
• Modern company campus with several company restaurants and coffee bars with free fruit and drinks
• Ample employee parking through our own parking garages on campus
• Flexible working in the office and remotely (hybrid model)
• Attractive remuneration plus additional benefits such as employer-funded company pension scheme and employee discounts
• Company kindergarten "Lumiland" and parent-child offices
• Extensive health management with own fitness centre directly on campus