Service Delivery Manager for BSO Products Germany & Austria (M/F/D)

TN Germany; Deutschland; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading global company is seeking a dedicated team leader to manage Customer Engineers and drive organizational success. The role involves optimizing team contributions, managing financial targets, and enhancing customer relationships. Ideal candidates will possess strong leadership skills, a background in the analytical industry, and fluency in both English and German. This full-time position offers competitive compensation, benefits, and opportunities for remote work.

Leistungen

Competitive compensation and benefits

Permanent contract

Training and development opportunities

Work-life balance programs

Company car for private use

Inclusive culture valuing diverse perspectives

Qualifikationen

• At least 2 years of leadership/management experience preferred.
• Fluent in English and German, both verbal and written.

Aufgaben

• Lead a team of 12-15 Customer Engineers.
• Manage hiring, development, and efficiency of direct reports.
• Handle financial targets and drive revenue growth.

Kenntnisse

Leadership

Problem Solving

Negotiation

Organizational Skills

Interpersonal Skills

Ausbildung

Bachelor’s or Master’s Degree

Jobbeschreibung

Job Description

Lead and empower a team of approximately 12-15 Customer (Field Service) Engineers and support providers to optimize their contributions to the organization.

Manage hiring, development, workload, and efficiency of direct reports to achieve maximum productivity and support resource optimization within the district, considering the broader national context.

Handle financial targets, drive order and revenue growth programs, and bear full P&L responsibility.

Demonstrate leadership aligned with Agilent's values, supporting the company's support strategy and products.

Build and maintain customer loyalty across the district by proactively developing profitable relationships.

Understand customer needs, develop services accordingly, and ensure effective delivery processes.

Collaborate with Business Team Managers and Sales Agents to position Support as a competitive advantage for sales.

Utilize customer feedback to identify new business opportunities and continuously improve organizational performance.

Broaden understanding of industry and business to enhance Customer Ownership Experience and support outcomes.

Qualifications

• Bachelor’s or master’s degree or equivalent
• Chemical background with a strong understanding of the analytical industry
• Deep technical knowledge of BSO Products, customers, and business
• At least 2 years of leadership/management experience preferred
• Strong organizational skills for handling multiple priorities
• Customer-first mentality with quick problem-solving skills
• Multicultural management experience is an advantage
• Excellent interpersonal, self-motivation, and negotiation skills
• Driving license
• Fluent in English and German, both verbal and written

What We Offer

• Competitive compensation and benefits
• Permanent contract in a growing global company
• Challenging projects within a dynamic, collaborative team
• Training and development opportunities, work-life balance programs
• Company car for private use
• Inclusive culture valuing diverse perspectives

For further questions about the application process, please contact the recruiter at [phone].

Additional Details

This is a full-time position with options for remote work. Compensation ranges are role, level, and location-dependent. Specific pay details will be shared during the hiring process. Agilent is an equal opportunity employer.

Travel Required: 50% of the time

Shift: Day

Duration: No end date

Job Function: Services & Support