Service Technican DACH

TN Germany; Viernheim; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company is seeking a Service Technician near Mannheim to perform technical services, troubleshoot issues, and provide training. The ideal candidate will possess strong communication skills and technical knowledge, with at least three years of experience in a similar role.

Qualifikationen

• At least three years of experience in a similar role.
• Experience in engine-powered product service industry is preferred.

Aufgaben

• Respond to and resolve product and service requests.
• Investigate and troubleshoot issues related to repairs.
• Provide guidance and training to internal staff and customers.

Kenntnisse

Communication

Problem Solving

Negotiation

Ausbildung

Technical education degree

Jobbeschreibung

Service Technician – Mannheim

For our international client near Mannheim, we are currently seeking a Service Technician. You will perform technical service functions in the field, including troubleshooting for external customers, and conduct training and educational programs for internal and external clients.

Responsibilities:

1. Respond to and resolve product and service requests, questions, and concerns of moderate complexity via telephone, email, and in person, acting as a subject matter expert.
2. Investigate and troubleshoot issues related to repairs or procedures concerning electrical or mechanical systems.
3. Research and assess warranty claims, making policy adjustments as needed.
4. Communicate effectively with internal and external partners to resolve inquiries.
5. Assist in locating product parts in urgent situations requiring quick resolution.
6. Provide guidance and training to internal customer service staff and external customers.
7. Maintain up-to-date knowledge of company products and procedures, developing innovative solutions for unique situations.
8. Record customer contact details into Customer Relationship Management (CRM) software.
9. Perform other duties as assigned.

Your Profile:

• Excellent written and verbal communication skills in English and German.
• Strong negotiation, problem-solving, and interpersonal skills to work effectively with diverse groups in a dynamic environment.
• Robust mechanical aptitude and technical knowledge related to company products.
• Ability to convey technical information clearly to customers and dealers.
• Technical education degree or equivalent.
• At least three years of experience in a similar role.
• Experience in engine-powered product service industry is preferred.