Customer Success Manager - German speaking

MongoDB; Hamburg; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An innovative firm is seeking a dedicated Customer Success Manager to enhance customer relationships and drive value from their solutions. This role involves working closely with enterprise-scale clients, ensuring their success through strategic onboarding and ongoing support. The ideal candidate will possess a strong technical aptitude and outstanding communication skills, thriving in a collaborative environment. Join a dynamic team where your contributions will directly impact customer satisfaction and retention. This position offers a unique opportunity to work with cutting-edge technology and help clients maximize their investment in a leading database platform.

Qualifikationen

• Experience in Customer Success or Account Management roles.
• Ability to communicate effectively with technical and business stakeholders.

Aufgaben

• Build strategic relationships with customers and stakeholders.
• Lead onboarding experience and identify customer needs.
• Promote paid features and ensure high customer satisfaction.

Kenntnisse

Customer Success Management

Account Management

Communication Skills

Technical Aptitude

Organizational Skills

Collaboration

Ausbildung

Bachelor's Degree

Tools

SaaS Platforms

Database Technology

Cloud Infrastructure

Jobbeschreibung

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.

Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges with some of our largest global customers; are adaptive and excited to help innovate with new processes and contribute to what’s already been built. We’re looking for someone who thrives by having daily interactions with customers who are innovating with one of the most mission-critical pieces of software in any tech stack.

The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor and “go-to” person for best practices, and to help remove roadblocks or challenges for customers. We are an integral part of our customer’s success with MongoDB and bring value to every interaction - from onboarding and product adoption to growth. This role will report to the Regional Manager, Customer Success.

We are looking to speak to candidates who are based in Germany for our hybrid working model.

Our ideal candidate will have

• Proven experience working in a Customer Success, Account Management, or similar customer-focused role
• Experience with large-scale, technologically sophisticated, Enterprise-scale customers in a fast paced SaaS environment
• A mind for technology! We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts and how you can position product value to our customers
• Prior exposure to database, cloud and infrastructure technology is a plus
• High levels of organization in your workflows - you understand what it means to be responsible for a strategic customer portfolio and to prioritize your time across all of your customers
• A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, Professional Services) and will help to build the CS “brand” across our entire organization
• Outstanding verbal and written communication skills, with the ability to present to technical and business stakeholders, both internally and externally
• Proficiency in German language skills is required for this role

Position Expectations

• Build meaningful and strategic relationships with customers across various stakeholders, working closely with other MongoDB partners
• Lead customer and project onboarding experience, validating and identifying customer needs, potential challenges, and key project timelines to ensure we’re meeting expectations
• Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio
• Proactively and early identify and mitigate risk of churn
• Ensure high customer satisfaction and referenceability
• Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB’s Customer Success Program

A successful CSM will have the following skills

• Risk Mitigator - identifying technical or business blockers to success for customers and proactively mitigate them by rallying the necessary resources
• Personal Trusted Advisor - recommending standard and advanced methodologies in order to make customers successful
• Account Strategist - understand where the customer’s business and align account strategy accordingly and in alignment with the customer
• Business Builder with an entrepreneurial mindset - finding opportunities for your customers to adopt new products, use cases across different business lines