Deputy Boutique Manager (m/w/d) Frankfurt

TN Germany; Frankfurt; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading luxury brand is seeking a Boutique Manager to oversee team management, operations, and client relationships. The ideal candidate will have extensive experience in luxury sales, strong leadership skills, and a focus on client satisfaction. Responsibilities include managing the boutique team, optimizing performance, and enhancing client experiences. This role requires fluency in German and English, along with excellent analytical and organizational skills.

Qualifikationen

• 5-7 years of experience in luxury sales, preferably in jewelry and/or watches, with relevant management experience.
• Excellent communication skills in German and English.

Aufgaben

• Manage, train, coach, and motivate the boutique team daily.
• Assist the Boutique Manager in analyzing performance and defining action plans.
• Develop and strengthen client relationships.

Kenntnisse

Leadership

Communication

Customer Focus

Analytical Skills

Organizational Skills

Interpersonal Skills

Resilience

Tools

SAP

Jobbeschreibung

Below is a refined version of the job description, with improved formatting and clarity:

Job Description

KEY RESPONSIBILITIES

Team Management & People Development

• Create a positive and productive boutique environment by leveraging personal and team expertise to foster a highly collaborative network.
• Manage, train, coach, and motivate the boutique team daily.
• Monitor individual objectives, evaluate performance, and support personal and talent development under the supervision of the Boutique Manager.
• Ensure all team members understand and respect processes and Maison procedures at every sales stage.
• Responsible for onboarding new team members.
• Follow up on training and sales coaching with direct reports.
• Set, monitor, and evaluate performance and objectives for direct reports.

Boutique Operations & Administration

• Supervise back-office and administrative functions of the boutique.
• Oversee boutique expenses and ensure timely delivery of reports.
• Implement and monitor brand and boutique policies, procedures, and guidelines.
• Adhere to group, Maison, and boutique policies and guidelines.
• Participate in boutique setup and breakdown.

Boutique Performance

• Assist the Boutique Manager in analyzing performance, reviewing competencies, and environment to define action plans for achieving brand and boutique targets.
• Lead the implementation and monitoring of boutique action plans.
• Help optimize boutique performance through target breakdowns and monitoring.
• Responsible for store turnover and achieving sales goals.
• Develop and strengthen client relationships, encouraging team follow-up actions.
• Monitor boutique KPIs.

Client Relationship & Portfolio Development

• Act as an ambassador for the Maison, supporting client portfolio expansion, loyalty growth, and direct client engagement.
• Develop a strong understanding of the boutique clientele and local market opportunities.
• Contribute to client development strategies and monitor CRM programs and ROI.
• Coordinate client treatments and boutique events.
• Ensure high-quality client data registration.
• Maintain exceptional client service standards, including client gifting and professionalism.
• Oversee staff appearance, uniforms, and presentation.
• Serve as a key contact for transversal and digital projects within the boutique.

Boutique Experience

• Monitor boutique flow and the client journey, leading continuous improvement initiatives.
• Enhance and diversify in-boutique services to ensure a unique and professional client experience.
• Monitor and improve the Client Experience Barometer boutique performance and implement action plans.

Candidate Profile

• 5-7 years of experience in luxury sales, preferably in jewelry and/or watches, with relevant management experience.
• Excellent communication skills in German and English.
• Strong leadership and customer focus.
• Excellent analytical, organizational, and interpersonal skills.
• Resilient team player with a confident and professional demeanor.
• Precise working methods; knowledge of SAP or similar merchandise management software is a plus.