Customer Support Engineer

Centre People; Frankfurt; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An innovative Japanese IT company is seeking a Customer Support Engineer to enhance their team in Frankfurt. This role combines technical expertise with exceptional communication skills, enabling you to provide tailored support to clients. You will engage with customers, troubleshoot issues, and work alongside the Sales Team to develop effective solutions. With a focus on sustainability and documentation, your contributions will help shape successful projects. If you are a problem-solver with a passion for customer service and a knack for explaining complex ideas, this opportunity is perfect for you.

Leistungen

30 days of holiday per year

Local transportation pass (Deutschland Ticket)

Qualifikationen

• Ideally, you have a degree in IT Engineering and experience in IT Support.
• Fluent in German and English, with an interest in Japanese culture a plus.

Aufgaben

• Ensure customers receive the service they need, providing advice and troubleshooting.
• Collaborate with the Sales Team to develop projects and implement solutions.

Kenntnisse

Problem-solving

Technical expertise

Communication

Customer support

Documentation

Knowledge of Japanese culture

Ausbildung

Degree in IT Engineering

Professional experience in IT Support

Jobbeschreibung

A Japanese IT company is currently looking for a Customer Support Engineer to join their growing team at their branch office in Frankfurt.

AJ45833

TYPE: Full time, Permanent
SALARY: €6000 per month
BENEFITS: 30 days of holiday per year, Local transportation pass (Deutschland Ticket)
LOCATION: Frankfurt, Hybrid working up to 3 days a week
HOURS: Fulltime (40 hrs/week) or Part time (30+ hrs/week)

Customer Support Engineer Executive Key Responsibilities:

1. As part of the Customer Projects and Support (CPS) Team you will ensure that customers receive exactly the service they need to meet their expectations. Your role therefore involves both technical expertise and people skills by providing advice to our customers, answering their questions, and troubleshooting.
2. You will work closely with the Sales Team to develop new or ongoing projects. Using your and your colleagues' technical expertise, you will find applications for the trickiest requirements, create effective information, and implement successful, up-to-date, and sustainable solutions.

Customer Support Engineer Ideal Candidate:

1. A natural problem-solver, you delight in thinking outside the box and using your knowledge and skills to find solutions to any kind of challenge that crosses your path.
2. You take your communication seriously and are good at explaining your ideas.
3. You enjoy sharing your expertise so people near you can understand your solutions and develop them with you into something new and amazing.
4. You know that any good solution needs to be preserved to be sustainable and take care to provide effective documentation for various purposes and stakeholders.
5. You have a business-fluent or near-native command of German and English.
6. If you know a bit of Japanese or have an interest in Japan and Japanese business culture, that is even better.
7. Ideally, you have a few years of professional experience in providing IT Support to customers and in creating network environments and/or a degree in IT Engineering.

Note: All applicants for the Customer Support Engineer must have the right to work in Germany as the Company is not able to offer visa support.