Product Owner Customer Solutions (m/f/d)

TN Germany; München; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in Munich is looking for a Product Owner for Customer Solutions. In this role, you will prioritize product requirements, manage a product backlog, and collaborate with various teams to enhance customer experience. The ideal candidate will have a degree, extensive experience in customer service and product management, and strong analytical skills. The position offers flexible working hours, generous vacation, and other benefits.

Leistungen

Free Sky content access

Flexible working hours with overtime compensation

30 days of vacation plus Holiday Buy

Company Bike & Wellhub

Leasing and buying technical equipment with tax advantages

Qualifikationen

• 5-6 years of professional experience in customer service and product management.
• Interest and experience in digital service processes.

Aufgaben

• Prioritize product requirements based on customer feedback and market trends.
• Create and maintain a product backlog with clear requirements.
• Collaborate with Customer Service and development teams.

Kenntnisse

Analytical Skills

Collaboration

Problem Solving

Fluent German

Good English

Ausbildung

Degree

Tools

Jira

Confluence

Jobbeschreibung

Social network you want to login/join with:

Product Owner Customer Solutions (m/f/d), Munich

Client:

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

8607dd86772a

Job Views:

1

Posted:

16.05.2025

Expiry Date:

30.06.2025

Job Description:

What you'll do

• Prioritize product requirements based on customer feedback, market trends, and operational goals, focusing on digitalization and contact avoidance to enhance customer experience.
• Create and maintain a product backlog with clear requirements, guiding them through to successful implementation.
• Collaborate closely with Customer Service and development teams to ensure the product vision is understood and the end product meets expectations.
• Monitor key service KPIs, especially Net Promoter Score and contact rates, to ensure customer journey changes achieve desired outcomes.

What you'll bring

• A degree and 5-6 years of professional experience in customer service and product management.
• Strong analytical skills to identify improvements and implement optimizations in customer journeys.
• Interest and experience in digital service processes.
• Ability to plan product roadmaps collaboratively with stakeholders and pragmatically solve operational issues.
• Commitment, initiative, and openness to change.
• Experience with agile tools like Jira and Confluence.
• Fluent German and good English skills; comfortable with intercultural cooperation.

At Sky, we support you fully to achieve your best. Our benefits include:

• Free Sky content access.
• Flexible working hours with overtime compensation.
• 30 days of vacation plus Holiday Buy.
• Company Bike & Wellhub.
• Leasing and buying technical equipment with tax advantages.

Inclusion

We are proud to be an equal opportunity employer. We value diversity and are committed to providing a fair workplace for everyone, regardless of gender, nationality, ethnicity, religion, disability, age, sexual orientation, or gender identity.