Service Technician and Customer Service Specialist – Orem, Utah, United States

TN Germany; Brunnthal; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company in the energy sector is seeking a Service Technician and Customer Service Specialist. The role involves installation, troubleshooting, and providing exceptional customer service. Ideal candidates will have technical certifications and experience in related fields. If you are passionate about customer satisfaction and technical problem-solving, apply now!

Qualifikationen

• Experience with preparing quotations.
• Familiarity with energy or related industries.
• Experience with solar and/or electrical work.

Aufgaben

• Perform installation, troubleshooting, and repairs.
• Provide technical support and customer service.
• Respond promptly to customer inquiries.

Kenntnisse

Customer Service

Technical Troubleshooting

Communication

Ausbildung

Technical certification or degree

Tools

ERP systems

Jobbeschreibung

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Service Technician and Customer Service Specialist – Orem, Utah, United States, Brunnthal

Client: Simark Controls

Location: Orem, Utah, United States, Brunnthal

Job Category: Customer Service

EU work permit required: Yes

Job Reference: edfecffa5026

Job Views: 1

Posted: 11.05.2025

Expiry Date: 25.06.2025

Job Description:

Qualifications:

• Technical certification or degree in a related field; customer service experience is a plus.
• Experience with preparing quotations and with ERP systems.
• Familiarity with energy or related industries.
• If you have experience with solar and/or electrical work, we want to hear from you!

Roles and Responsibilities:

• Perform installation, troubleshooting, and repairs:

Diagnose and troubleshoot technical problems to ensure timely resolution.

Conduct repairs and replacements of faulty components or systems to restore full functionality.

Install and set up our products and systems according to specifications.

Test and verify the proper functioning of our EFOY fuel cells after repairs or installations.

Coordinate with other service centers and the HQ for data exchange to optimize service.

• Provide technical support and customer service:

Respond promptly and professionally to customer inquiries and service requests.

Offer guidance and instructions to customers on the operation and maintenance of our products.

Identify and address customer concerns or complaints, striving for complete satisfaction.

Maintain excellent communication and build strong relationships with customers.

Apply now!

If you're interested, please send your resume to: [emailprotected]

Ensure the email subject line references: Service Technician and Customer Service Specialist – US.

We thank all interested applicants; only those under consideration will be contacted.