Customer Success Manager (all genders)

TN Germany; Frankfurt; Remote; EUR 65.000 - 75.000; Vollzeit

Zusammenfassung

A leading fintech company in Frankfurt is seeking a Customer Success Manager to provide expert support to customers across various communication channels. This role offers the opportunity to contribute to process improvements and collaborate with product teams. With a focus on customer satisfaction, the ideal candidate will have experience in customer service, particularly in the financial sector, and be fluent in both German and English. The position allows for up to 100% remote work within Germany or Austria.

Leistungen

Growth opportunities

Flexible working hours

Training and advancement

Impact on the finance world

Appreciation of skills and experience

Qualifikationen

• 3+ years experience in customer service or management, preferably in finance or digital platforms.
• Fluent in written and spoken German and English.

Aufgaben

• Expert support for customers across all communication channels.
• First point of contact for customer concerns.
• Collaborate with product team to improve platform and services.

Kenntnisse

Communication

Problem Solving

Jobbeschreibung

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Customer Success Manager (all genders), Frankfurt am Main

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Client:

21X

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

72ea7d8f2399

Job Views:

2

Posted:

13.05.2025

Expiry Date:

27.06.2025

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Job Description:

Overview

• We only accept applicants who are resident in Germany or Austria and currently hold a work permit for Germany or Austria.
• Salary: € 65.000 gross per year with willingness to overpay
• Up to 100% REMOTE possible (Germany or Austria)

Tasks

• Expert support for our customers and interested parties across all communication channels
• First point of contact for all customer concerns
• Contributing to the improvement of processes and working on projects
• Collaborate with the product team, leveraging customer feedback to improve the platform and services

Your profile

• 3+ years experience in customer service or customer management, preferably in the financial sector or in the area of digital platforms
• Good communication skills and a problem-solving approach to work
• Fluent written and spoken German and English

Why us?

• Impact: At 21X you can make a difference. Take your chance to help shape the world of finance with your skills
• Growth: You have the opportunity to be part of a rapidly growing company with great opportunities for further training and advancement
• Appreciation: We welcome your experience and skills – 21X is always open to your suggestions and ideas
• Responsibility: Take responsibility and set your own goals to be able to use your full potential
• Flexibility: Whether Early Bird or Night Owl - find your ideal working rhythm

About us

21X is a Frankfurt-based fintech at the forefront of revolutionizing capital markets through the use of blockchain technology for the trading and settlement of digital securities.

In December 2024 we secured our license to launch and operate a ground-breaking DLT trading and settlement system (DLT TSS) trading venue, a milestone that positions the company as a leader in the transition to digital finance.

21X is ideally positioned to enable smart contract-based issuance, trading and settlement of tokenized stocks, bonds and funds, offering unparalleled transparency, efficiency and security.

The 21X exchange is set to launch in the spring of 2025, bringing the future of capital markets to life.

We are a highly motivated global team of experts with a deep knowledge of capital markets, digital assets and public blockchains.