Technical Service Engineer

SolaX Power; Frankfurt; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in renewable energy seeks a Technical Service Engineer in Frankfurt. The role involves providing technical support, assisting customers with troubleshooting, and ensuring data accuracy to enhance customer satisfaction. Candidates should have a background in electrical engineering and relevant experience in the industry.

Qualifikationen

• 3+ years of relevant working experience, preferably in renewable energy.
• Serious attitude, strong sense of responsibility, and pressure resistance.

Aufgaben

• Provide pre-sales and after-sales technical service support.
• Assist customers in fault analysis and troubleshooting.
• Travel for on-site support and training.

Kenntnisse

Communication skills

Teamwork spirit

Customer service awareness

Problem-solving

Ausbildung

Background in science, major in electricity & electrical engineering

Jobbeschreibung

1. Provide pre-sales and after-sales technical service support for the sales team;

2. Assist customers in fault analysis and troubleshooting by telephone or email;

3. Analyze related data and assist in improving data accuracy and customer satisfaction;

4. Communicate with other departments and timely report product problems;

5. Travel to provide on-site support and training to distributors and installers;

6. Attend industry conferences and events;

7. Other matters assigned by superiors.

Qualifications

1. Background in science, major in electricity & electrical engineering is preferred;

2. Three years or above relevant working experience, have a background in the renewable energy industry is preferred;

3. Serious attitude, sense of responsibility, strong pressure resistance;

4. Have strong communication skills and teamwork spirit, and have good customer service awareness.

Technical Service Engineer • Frankfurt, Hesse, Germany