Operations Associate (m/w/d)

TN Germany; Frankfurt; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An innovative firm is seeking an Operations Specialist to join their dynamic team in Frankfurt. This role is essential for onboarding and supporting courier partners, ensuring they provide top-notch service. You'll work closely with analytical tools to balance customer orders and courier availability, driving efficiency in a fast-paced environment. If you're a motivated communicator with a passion for problem-solving and team building, this opportunity offers a chance to thrive in a startup atmosphere where no two days are the same. Join us in shaping the future of delivery operations in Central Germany!

Qualifikationen

• Excellent communicator and team motivator with daily contact with couriers.
• Proficient in analytical tools such as Google Sheets or Microsoft Excel.

Aufgaben

• Onboarding new couriers and ensuring quality service throughout delivery stages.
• Managing courier supply scheduling and daily supply logistics.

Kenntnisse

Analytical Skills

Communication Skills

Team Motivation

Problem-Solving

Attention to Detail

Tools

Google Sheets

Microsoft Excel

Jobbeschreibung

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Important: German B2 required + 5x office per week

Do you have an entrepreneurial mindset, relentless hunger for growth, and the will to build the best possible customer experience and efficient operations? Are you a motivator with excellent communication skills? Do you thrive in a fast-paced and dynamic environment? If this sounds like you, we'd love to chat!

Role background

The ops team in each country is the heart and soul of Wolt. Every country team is a startup within the company. As a member of our ops, you must have a passion for getting things done and solving problems daily with your team. There will be no two days alike as you build a new business in your market.

As our Operations Specialist, you will be responsible for onboarding new couriers in multiple cities and ensuring they have everything needed to provide the best quality of service throughout all delivery stages—from restaurants to customers. You will also work with analytical tools to analyze the balance between customer orders and courier availability.

In our Operations team, no day is the same, and there's always something to do. You need to be adaptable, self-motivated, and driven to succeed. Excellent interpersonal and community-building skills are essential—service first at all times! Our operations run seven days a week in multiple cities. Although this role is mainly Monday-Friday, occasional weekend availability or travel to other cities may be required.

What you'll be doing

1. Ensuring a balanced level of courier partners in your region.
2. Defining targets and creating a detailed courier onboarding plan aligned with strategy, in collaboration with the Operations Manager and team.
3. Onboarding, retaining, and growing the number of satisfied courier partners to support a healthy, sustainable delivery operation in Central Germany.
4. Planning expansion of delivery areas with the central team.
5. Managing courier supply scheduling and daily supply logistics.
6. Organizing round-table meet-ups and managing off-boarding processes.
7. Managing courier gear inventory.
8. Driving delivery efficiency across courier fleets and cities.

Qualifications

• Excellent communicator and team motivator, with daily contact with couriers.
• Proficient in analytical tools such as Google Sheets or Microsoft Excel.
• Ability to lead by example, support team members and couriers, and provide clear direction.
• Fast learner, attentive to details and the bigger picture.
• Thorough, organized, with strong attention to detail.
• Positive, proactive attitude, ready to work in a fast-paced startup environment.
• Ability to manage autonomy, tasks, and schedule effectively.
• Flexible working hours, including occasional weekend work.
• Background in training and guiding groups and individuals is preferred.