Senior Implementation Consultant, CCaaS

TN Germany; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in Berlin is seeking a Senior Implementation Consultant to enhance client onboarding experiences with their CCaaS platform. The role involves configuring solutions, providing consulting, and ensuring customer satisfaction through effective communication and problem-solving skills. Ideal candidates will have strong analytical abilities and proficiency in both German and English.

Leistungen

Comprehensive health plans

Well-being programs

Financial protection plans

Daily meditation breaks

Access to LinkedIn Learning

Qualifikationen

• Experience deploying Voice and Non Voice Contact center applications.
• Strong customer handling skills and willingness to serve customers across various timezones.
• Excellent communication skills, both written and verbal.

Aufgaben

• Configure the Sprinklr product for various brands and industries.
• Provide consulting advice to clients about Sprinklr platform during implementation.
• Ensure client onboarding and training on the platform.

Kenntnisse

Analytical Skills

Problem-Solving

Communication

Customer Handling

Collaboration

Technical Skills

Ausbildung

C1/C2 German & English Proficiency

Tools

Salesforce Service Cloud

Wireshark

Gensys Engage

Amazon Connect

Cisco Webex Contact Center

Ring Central

Jobbeschreibung

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Senior Implementation Consultant, CCaaS, Berlin

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Client:

Sprinklr

Location:

Berlin, Germany

Job Category:

Consulting

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EU work permit required:

Yes

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Job Reference:

272a5c21d35a

Job Views:

1

Posted:

16.05.2025

Expiry Date:

30.06.2025

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Job Description:

Description

What will you do :

The CCaaS Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-cases, industry and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.

Configure the Sprinklr product for various brands and industries following high standards ofdelivery and quality

Constant learning and collaborating with the team to develop best practices on productconfiguration

Work as a team to understand product adoption by various brands and establishstandard practices to improve adoption

Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping. This includes:

Provide social insights and recommendations to support clients’ business practices

Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client’s custom needs, adhering to primary business use cases and platform functionalities

Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs.

Ensure that all client users during customer onboarding are trained and educated properly on the platform & establish a relationship built on trust with client champions

Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur

Provide consulting advise to clients about Sprinklr platform during different phases of project implementation

What makes you qualified?

Strong analytical and problem-solving skills.

Excellent communication skills, both written and verbal.

A drive to dig into the details of a system or process to solve customer problems.

Desire and ability to rapidly learn a wide variety of new technical skills.

Self-motivated, takes initiative, assumes ownership.

Ability to work in a highly collaborative and fast-paced environment.

Enthusiastic, professional, with a focus on customer success

Excellent listening skills to fully understand the customer value requirements

Passion for solving client challenges and commitment to client delight

Strong customer handling skills and willingness to serve customer across various timezones

German & English languages business proficiency mandatory (C1/C2)

Technical Skills

Experience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc.

Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing

Should have knowledge in CTI or Voice recording products

Experience on VOIP, Dialer, ACD , IVR, SBC

Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.

Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.

Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management

Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like.

You know You're Successful

Customer-obsessed mindset to deliver value & able to adapt and operate effectively in ambiguous or rapidly changing environments

Capable to work effectively under tight deadlines and juggle several assignments simultaneously

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.