Technical Support Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Responsibilities:

1. Provide direct technical service and support for our fab defect inspection products for customers in Germany, Austria, and Switzerland and other countries either remote or direct.
2. Understand customer problem statements, analyze data, and provide plan of actions.
3. Perform breakdown repairs and maintenance at customers’ sites with rapid response where necessary.
4. Prepare with customers site planning and check and verify install requirements are met prior to system installation.
5. Install and/or upgrade of purchased products for the European customers.
6. Perform conformance testing of tools according to procedures of installed tools at customer’s site.
7. Train and instruct users in basic operation and maintenance of our products.
8. Work with other cross-functional groups (Engineering, Manufacturing, Applications, and Service) to discuss technical issues in detail and host meetings to establish owners, action items, and dates.
9. Communicate installation status to team.
10. Be available to travel within the region and occasionally worldwide to support escalated issues onsite.
11. Document and report installation or quality non-conformances through a remote database management system.
12. Provide technical input to the sales team for future business development.

Requirements:

1. A university degree in engineering or natural sciences, a degree as a technician or a completed technical apprenticeship.
2. Hands-on experience troubleshooting systems with mechanical, optical, pneumatic, and electronic components is preferable.
3. Ability to diagnose causes of malfunction and to actively resolve customers’ service problems.
4. Strong interpersonal and self-management skills.
5. Fluent in English.
6. Strong written and verbal communication skills.
7. Good computer literacy, including familiarity with data system hardware and industry standard operating systems.
8. Travel requirements up to 30% with mainly domestic and occasionally international travel.
9. A current and valid driving license.
10. Valid working permission within the EU.
11. No visa or other restriction preventing travel in the USA or EU.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years.

We offer a competitive, family-friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.