Call Center Agent (m/w/d) mit Englisch für Zahlungsanbieter

TN Germany; Wittenberg; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Join a leading company as a Call Center Agent in Wittenberg, supporting a well-known payment service provider. Enjoy a creative environment, flexible hours, and a range of benefits including performance bonuses and career advancement opportunities.

Leistungen

Welcoming career changers

Modern offices supporting work-life balance

Creative and inspiring environment

Mentoring and feedback

Team events

Exclusive employee discounts

Health and wellness programs

Internal career advancement opportunities

27-30 vacation days

Qualifikationen

• Fluent German (C1) and good English (B2).
• Enjoy communication and telephony.

Aufgaben

• Handling customer inquiries via email, chat, and phone.
• Processing B2B payments and B2C transactions.
• Resolving complex issues related to dunning and complaints.

Kenntnisse

Communication

Teamwork

Quality Focus

Ausbildung

Banking Experience

Jobbeschreibung

Client:

Foundever

Location:

Wittenberg, Sachsen-Anhalt, DE

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

cd53c5236490

Job Views:

2

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Call Center Agent (m/w/d) mit Englisch für Zahlungsanbieter

Join Foundever as a Call Center Agent (m/w/d) for a well-known payment service provider. Work in an environment that promotes creativity and collaboration, where your ideas are valued and your professional growth is supported.

Start: 19.05.2025 | Location: Lutherstadt Wittenberg | Hours: 40h/week | Contract: Permanent

Working hours: Monday to Friday, 9:00-18:00, including holidays

Salary: €2,223/month (for 40h/week) + performance bonus + language bonus (with certificate) + allowances

Benefits include:

• Welcoming career changers
• Modern offices supporting work-life balance
• Creative and inspiring environment
• Mentoring and feedback from colleagues and supervisors
• Team events like summer festivals
• Exclusive employee discounts, bike leasing, pension schemes, gift cards
• Health and wellness programs, massages, fitness apps, discounts
• Internal career advancement opportunities
• International projects
• 27-30 vacation days plus special leave

Responsibilities:

• Handling customer inquiries via email, chat, and phone
• Processing B2B payments and B2C transactions
• Resolving complex issues related to dunning, complaints, restrictions
• Escalating unresolved cases via ticket system to 2nd level support

Requirements:

• Enjoy communication and telephony
• Fluent German (C1) and good English (B2)
• Banking experience preferred
• Reliability, teamwork, quality focus
• Interest in modern office technology

Interested? Apply now!

Next steps after application:

1. The friendly recruiting team will contact you by phone.
2. After a successful test, a video interview with your recruiter and a project manager will follow.

Questions?

Foundever is a global leader in Customer Experience, with 170,000 employees worldwide, serving over 750 brands. We foster diversity and inclusion, welcoming all backgrounds and communities.

#Onsite #ModernOffice #CustomerService #CallCenter

Note: If you are not a passport holder of the country, you may need a work permit. More info on our blog.

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