Training Administration Team Leader (GP Strategies) Germany, Leipzig/Berlin - hybrid

TN Germany; Leipzig; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company is seeking an experienced Training Administration Team Leader to manage the Learning Administration Team on a new project. This hybrid role involves overseeing service delivery, managing client relationships, and ensuring operational excellence. The ideal candidate will be bilingual in German and English and possess strong leadership skills in a learning or HR environment. If you have a continuous improvement mindset and are adept at managing remote teams, we want to hear from you.

Qualifikationen

• Bilingual (German and English) Team Leader/Manager experience required.
• Proven experience in Senior Learning Administrator or similar role.

Aufgaben

• Lead Learning Administration Team and ensure quality services to clients.
• Manage relationships with clients and stakeholders for satisfaction.
• Evaluate and deploy solutions for stakeholder satisfaction.

Kenntnisse

Networking

Negotiation

Commercial Awareness

Continuous Improvement

Organizational Skills

Planning

Controlling

Advanced Administration

IT Skills

Ausbildung

Professional qualification/Degree

Tools

Oracle

QuickBase

Microsoft Dynamics CRM

Jobbeschreibung

Social network you want to login/join with:

Client:

Learning Technologies Group

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

f94ac7dca522

Job Views:

1

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

We’re looking for an experienced Training Administration Team Leader to join us and lead our Learning Administration Team on an exciting new project.

You’ll lead a team of Learning Administrators and Senior Learning Administrators that provide administrative and operational support for Learning interventions and will be the main point of contact with our client, ensuring that all services are delivered meeting or exceeding the agreed service levels.

This is a hybrid role requiring a minimum of 1 day each week at our client's site in Leipzig, with occasional travel to other offices in Berlin and Debrecen (Hungary).

Job summary

1. Line Management responsibility of the nominated resources ensuring quality services are delivered to the client as per local needs / regulatory requirements including leading the Quality Assurance activities.
2. Attend and run weekly / monthly meetings with Country, Regional and Global teams as needed to ensure open and clear communication levels are maintained.
3. Manage relationships with each Client / Stakeholder to ensure customer satisfaction is met or exceeded based on the specific contractual / expected needs.
4. To lead and manage project teams as designated to ensure that assigned projects are delivered effectively, within budget, to contract and on schedule.
5. Evaluate, pilot and deploy solutions to all Stakeholders satisfaction.
6. To define, develop, adhere to and continually review and improve policies and procedures as defined by GP Strategies or the client.
7. To continually review all operational workflow to improve the Speed of processing, the Quality of the work and the Learner experience.
8. To support the preparation of monthly budgetary reporting in coordination with the Account / Country Managers and the Finance department.
9. To lead and produce all appropriate Management Intelligence associated with the services being delivered as well as managing all Governance related activities around the Processes and Tools being used.

Qualifications

You’ll be an accomplished, bi-lingual (German and English are essential) Team Leader / Manager with experience of leading a team in a Human Resources or Learning environment.

1. Proven experience of working within a Senior Learning Administrator, Program Manager or Deployment Manager type role in a Service Provider industry.
2. Excellent Networking / Negotiation skills and the ability to communicate effectively with Senior Leaders / Management and work collaboratively with Business Unit Directors from other workstreams.
3. Ability to demonstrate commercial awareness as well as delivering client needs.
4. Ability to demonstrate a ‘Continuous Improvement’ mindset and approach to working.
5. Experience of using Learning Management Systems from an administrative perspective.
6. Excellent organizational, planning and controlling skills.
7. Proven ability to work well under pressure and within demanding timescales.
8. Advanced general administration and IT skills

Ideally, you’ll also have

1. A Professional qualification/Degree in a related subject
2. Experience in Managing Remote Teams
3. Advanced Software skills including the use of Oracle, QuickBase or a MicroSoft Dynamics CRM platform