Customer Success Manager – Germany (Renewals)

TN Germany; Deutschland; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in cybersecurity solutions is seeking a Customer Success Manager to drive customer loyalty and renewals. This remote role involves consulting with clients, developing relationships, and advocating for customer success. The ideal candidate will understand business strategies and maximize ROI while ensuring customer satisfaction. Flexible hours and family-friendly benefits are offered.

Leistungen

Flexible hours

Family-friendly benefits

Retirement plans

Health coverage

Paid time off

Parental leave

Community involvement support

Qualifikationen

• Experience in customer success management.
• Ability to consult with customers at all levels.

Aufgaben

• Lead customer liaison for strategic accounts.
• Develop trusted advisor relationships with stakeholders.
• Handle escalations related to deployment or productivity issues.

Kenntnisse

German language skills

Jobbeschreibung

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Customer Success Manager – Germany (Renewals), remote, Germany

Client: Trellix

Location: Remote Germany

Job Category: Other

EU work permit required: Yes

Job Reference: 98d3fb265cec

Job Views: 2

Posted: 18.05.2025

Expiry Date: 02.07.2025

Job Description:

The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions, leading to successful customer renewals. The CSM must be comfortable consulting with customers at every level and articulating the value of Trellix solutions and services to inspire adoption and support.

Responsibilities include:

1. Being the lead customer liaison for strategic accounts and driving customer renewals.
2. Developing trusted advisor relationships with key stakeholders and executive sponsors, understanding their business strategies, and conducting Quarterly Business Reviews.
3. Advocating for customers and promoting transformation, engagement, and positive experience.
4. Creating success plans to oversee onboarding, adoption, and satisfaction, promoting best practices of Trellix products.
5. Partnering with Sales for account transition and expansion opportunities.
6. Understanding customer business and cybersecurity challenges, demonstrating technology capabilities, and maximizing ROI.
7. Handling escalations related to deployment or productivity issues, coordinating with Sales, R&D, and CS Engineering.
8. Identifying risks to customer success and working on mitigation strategies.
9. German language skills are a bonus.

We foster a diverse and inclusive workplace, offering social programs, flexible hours, and family-friendly benefits, including retirement plans, health coverage, paid time off, parental leave, and community involvement support. We are committed to a discrimination-free environment where everyone can thrive.