Service Manager Collaboration Solutions (f/m/d)

TN Germany; Essen; Hybrid; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Service Manager for Collaboration Solutions, where your passion for technology can help shape a greener future. You will lead the planning and delivery of innovative communication services, ensuring they meet the evolving needs of users. With flexible working options, generous vacation policies, and a commitment to personal development, this role offers an exciting opportunity to contribute to meaningful projects while growing your career. Embrace the chance to work in an international environment and make a real impact in the energy transition.

Leistungen

30 Holidays per Year

Workation for 20 Days per Year

Car and Bike Leasing Offers

Company Pension Scheme

Flexible Working from Home

Individual Training Opportunities

Job Tickets for Most Locations

Insurance Package

Qualifikationen

• University degree in a relevant field with several years of experience.
• Extensive experience in service delivery and project management.

Aufgaben

• Plan and deliver unified communication and collaboration services.
• Manage service lifecycle and budget in alignment with IT strategy.
• Ensure compliance with regulatory and legal standards.

Kenntnisse

Service Delivery

Project Management

Quality Management

Risk Management

Hybrid Working Methods

ITIL Knowledge

English Proficiency

German Proficiency

Ausbildung

University Degree in Computer Science

Degree in Information Technology

Degree in Business Informatics

Jobbeschreibung

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Service Manager Collaboration Solutions (f/m/d), Essen

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EU work permit required:

Yes

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Job Reference:

9a746b4be846

Job Views:

2

Posted:

09.05.2025

Expiry Date:

23.06.2025

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Job Description:

E.ON Digital Technology GmbH | Permanent | Part or Full time

You have a passion for technology and want to make the world a greener place?

Then become a changemaker (f/m/d) and join our team as Service Manager Collaboration Solutions (f/m/d) at E.ON Digital Technology (EDT).

E.ON Digital Technology plays a key role in shaping the energy transition by leading E.ON’s digital transformation across Europe. We explore new paths through developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. In flexible working models and teams, we deliver sustainable technology solutions to meet the energy challenges of tomorrow.

Meaningful & challenging - Your tasks

• Responsibility for planning, development, delivery of unified communication and collaboration services, as well as support in creating business concepts and development for collaboration services.
• Implementation of business requirements using modern hybrid working methods.
• Prepare new or changed services, manage the change process, and maintain regulatory, legal standards, as well as develop service improvement plans.
• Ensure utilization of existing service framework including all relevant service design information.
• Support service lifecycle management in alignment with IT strategy, IT architecture roadmaps, service lifecycle maps, and continuous improvement.
• Maintain the solution portfolio for all Unified Communication and Collaboration services in coordination with the service owner.
• Plan and manage risks from planned service changes (including reporting to stakeholders).
• Plan and align IT service budget (e.g., MTP, Forecast), charging method, and cost distribution with all necessary stakeholders (e.g., Technical IT Service Owners) and ensure costs are within budget.
• Assist in developing appropriate actions to anticipate, investigate, and resolve service faults and issues - process and technical.

Authentic & ambitious - Your profile

• University degree in computer science, information technology, business informatics, or a comparable subject, with several years of professional and practical experience (international) in audio & video conferencing, fixed network, and mobile.
• Extensive experience in service delivery is a prerequisite.
• Knowledge of hybrid working and collaboration methods as well as knowledge of ITIL (V3 certification desirable).
• Experience in Quality, Risk Management, and Service Delivery/Transformation, and with SCRUM or another agile project management method is desirable.
• Experience in project management in international projects is an advantage.
• Very good speaking skills in English, good skills in German are a plus.
• Willingness to travel and to work in an international environment.
• We provide full flexibility: Do your work from home or any other place in Germany — including all our great offices from Hamburg to Munich. You want even more? Go on workation for up to 20 days per year within Europe.
• Recharge your battery: You have 30 holidays per year plus Christmas and New Year's Eve on top. Your battery still needs charging? You can exchange parts of your salary for more holidays or take a sabbatical.
• Your development: We grow and want you to grow with us. Learning on the job, exchanging with others, or taking part in individual training — Our learning culture enables you to bring your personal and professional development to the next level.
• We elevate your mobility: From car and bike leasing offers to job tickets for most locations — your way is our way.
• Let’s think ahead: With our company pension scheme and a great insurance package, we take care of your future.
• This is by far not all: We look forward to speaking with you about further benefits during the recruiting process.