DACH Associate Customer Success Manager CST

HubSpot; Berlin; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

An innovative company is seeking an Associate Customer Success Manager to enhance customer experiences through problem-solving and relationship-building. This role offers the chance to thrive in a dynamic environment, collaborating with a team to implement strategies that drive customer success. You will utilize cutting-edge tools to engage clients and ensure they derive maximum value from the platform. If you are passionate about helping others and eager to grow your career, this opportunity is perfect for you. Join a firm that values flexibility and connection, where your contributions will make a significant impact.

Qualifikationen

• Experience in customer service, project-based, or consulting roles.
• Ability to manage multiple priorities with attention to detail.

Aufgaben

• Collaborate with CSMs managing a shared customer base.
• Engage customers through proactive outreach and resolve needs.

Kenntnisse

Fluency in English

Fluency in German

Problem-solving skills

Critical thinking

Presentation skills

Customer service experience

Data analytics

Communication skills

Tools

HubSpot software

Jobbeschreibung

If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. Our mission is to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software in a scalable manner.

Customer Success Managers have the opportunity to grow their careers through a focus on role competency development and a performance-based promotion path.

As an Associate Customer Success Manager

You will :

1. Be passionate about customer success and experience in a scale environment
2. Solve problems with curiosity and creativity
3. Embrace challenges and change
4. Invest in relationships with customers and colleagues

You will execute the following responsibilities :

1. Work collaboratively in a team of CSMs managing a shared install base of customers
2. Collaborate on plays to drive programmes and strategies to help our customers grow at scale
3. Engage customers via inbound shared email inbox and proactive outreach, resolving customer needs by aligning them with the right resources
4. Use HubSpot tools to drive product value and usage through various engagement types, including email, customer webinars, and small group coaching
5. Partner with internal teams to maintain, activate, and grow customer investment across HubSpot's platform
6. Contribute positively to an inclusive team culture of skill development and peer-to-peer feedback
7. Implement regional and global engagement plays and pilots, actively providing feedback to improve customer help and support

You have :

1. Fluency in both English and German
2. Excellent problem-solving, critical thinking, and presentation skills
3. Aptitude for learning software
4. Prior experience in a customer service, project-based, or consulting role
5. A deep interest in using data and analytics to identify customer needs and deliver the right engagement at the right time
6. Ability to manage multiple priorities with attention to detail
7. Strong communication skills across diverse mediums
8. The ability to thrive in a fast-paced environment and to give and receive feedback for continuous improvement
9. A proven track record of meeting and exceeding goals

We encourage all qualified candidates to apply, as we understand confidence gaps and imposter syndrome can be barriers. Please don't hesitate to reach out if you need accommodations or assistance due to a disability; we will treat your information confidentially and use it solely for providing appropriate support during the interview process.

At HubSpot, we value flexibility and connection. Whether you're remote or in-office, we want you to build strong connections with your team and peers. For those joining our engineering team, in-person onboarding at a regional HubSpot office is required. Broader product team members will also attend in-person events such as Product Group Summit and other gatherings to foster connections.

If you require accommodations due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates with alternative arrangements.

Germany Applicants : (m / f / d) link to HubSpot's Career Diversity page here.

India Applicants : link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE : HUBS) is a leading CRM platform that provides software and support to help businesses grow better. We develop marketing, sales, service, and website management products that start free and scale to meet customer needs at any growth stage. We are also committed to fostering a company culture that empowers employees to do their best work. If you're interested in being part of this, we'd love to hear from you.

Learn more about our culture in the HubSpot Culture Code, which has over 5 million views, and our commitment to diversity and inclusion. Thanks to our employees worldwide, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has received numerous awards for our culture.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work remotely and in our offices globally. Visit our careers site for more information about our culture and opportunities.

By submitting your application, you agree that HubSpot may process your personal data for recruiting, organizational planning, and related purposes. Our Privacy Notice details what data we collect, how we process it, and your rights regarding your information.

Required Experience :

Manager

Key Skills :

English Speaking, Catering, Marine Biology, Entry Level, Computer Engineering

Employment Type : Full Time

Experience : years

Vacancy : 1

Customer Manager Dach • Berlin, Berlin, Germany