Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Teleperformance; Trier; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Join a leading Mobile Bank as a Customer Service Specialist in Greece, where you'll support German-speaking customers. This role involves preventing fraud, ensuring customer satisfaction, and maintaining professional relationships. You'll receive comprehensive relocation support, competitive salary, and opportunities for growth in a diverse environment.

Leistungen

Relocation support

Competitive monthly salary plus bonuses

Health care benefits

Full training by certified instructors

Opportunities for professional growth

Free online Greek language courses

Qualifikationen

• Fluency in German and very good English communication skills.
• Experience in customer service or customer-facing roles preferred.
• Ability to work under stress and maintain customer satisfaction.

Aufgaben

• Support customers via phone, chat, and e-mail.
• Prevent fraud and safeguard customers.
• Maintain strong professional relationships with partners.

Kenntnisse

Communication

Problem Solving

Tech Savviness

Tools

CRM Tools

Jobbeschreibung

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard customers of a leading Mobile Bank.

TP in Greece collaborates with a leading Mobile Bank, helping you manage your bank account on-the-go, track expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

In the Customer Service team, you will be the frontline of the bank to the German-speaking market, providing excellent customer experience. You are not just the first layer of support but also the first layer of protection. Preventing fraud, protecting data, and safeguarding our customers are key facets of this role!

Take a step forward and join us in Greece!

What you will do :

1. Support customers via phone, chat, and e-mail
2. Prevent fraud, protect data, and safeguard customers
3. Be an ambassador of our client
4. Track and follow cases to ensure they are closed efficiently and promptly
5. Maintain high customer satisfaction
6. Provide and maintain strong, professional relationships with all partners and show empathy at all times
7. Work towards reaching targets as set out by the client statement of work and internal targets

What you will bring :

1. Fluency in German
2. Very good written and oral communication skills in English
3. Exceptional communication and soft skills, as well as problem-solving skills
4. Computer knowledge/tech savviness; experience with CRM tools is preferred
5. Ability to work under stressful and testing situations with customers
6. Experience in customer service or customer-facing roles is preferred
7. A can-do attitude, willingness to learn, and reliability are essential for success in this role!
8. Must hold EU citizenship/EU Passport or valid work permit for Greece
9. Willing to relocate to historic Athens, Greece, or be a local candidate

What we offer :

1. Complete support to assist your relocation to Greece (covering flight tickets, hotel accommodation, support with house searching—all at no cost to you)
2. Competitive monthly salary plus two additional salaries per year
3. Referral Program: Bring your friends and receive bonuses!
4. Health care benefits and numerous discounts
5. Full training by certified instructors
6. Opportunities for professional growth and development
7. Special events, community, and social responsibility initiatives
8. Free online Greek language courses
9. State-of-the-art premises with relaxing break areas
10. Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career, gain valuable experience, and work for a multinational company by representing one of the biggest brands worldwide. You will be part of a company that values diversity and offers equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more

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