E-Commerce Customer Service (dutch speaker) (w/m/d)

VanSprint GmbH; Darmstadt; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

A dynamic retail company in the e-bike sector is seeking a proactive customer service agent for the Dutch market. Responsibilities include handling customer inquiries, maintaining relationships, and advising on products. Ideal candidates will possess strong customer skills, Dutch fluency, and a passion for e-commerce.

Qualifikationen

• Fluent in Dutch, ideally also German or English.
• Impeccable customer skills with strong empathy.
• Able to work independently and self-confident.

Aufgaben

• Receive and process customer inquiries via phone and email.
• Maintain customer relations and satisfaction.
• Generate sales leads and provide advice on products.

Kenntnisse

Customer service skills

Empathy

Self-motivation

Problem-solving

Tools

MS Office

Google Sheets

Jobbeschreibung

We, VanSprint, are a retailer that specialises primarily in e-bikes and bicycles. We combine our passion for bikes and e-commerce to bring e-bikes closer to people all over the Netherlands and Belgium. We do this mainly through our successful webshop. The bicycle industry has experienced major ups and downs in recent years. Thanks to our dedicated team, we have been able to navigate the ‘downs’ unhindered and continue to grow steadily. Would you like to become part of a strong team? Then read on below.

About the position :

As an employee in the customer service / call center for the Dutch market you will support our customers in the Netherlands and Belgium, and answer all their questions by telephone and e-mail.

• Receiving telephone and written inquiries, complaints and claims
• Maintaining customer relations and satisfaction
• Processing, following up and coordinating the timely processing of inquiries, as well as providing telephone and written feedback
• Advice and provision of product and service information via telephone and e-mail / ticket system
• Generating sales leads and positive reviews
• Preparation of offers and leasing orders
• Forwarding product and service problems to the right place
• We always welcome process optimization and further development

Your profile :

We are looking for someone with a passion for e-commerce and with an entrepreneurial, proactive approach. You should be able to be able to work independently. Sprint through the requirements :

• Impeccable customer skills, you have strong empathy and integrity
• You are able to work independently and self-motivated. You are
• self-confident and pro-active in your work and can deal well with problems
• You are proficient in MS Office and / or Google Sheets
• Dealing with customers by phone and email is no problem for you
• You speak Dutch at native speaker level, but ideally you can also communicate in German and / or English (not a dealbreaker)

Why VanSprint?

We are a young, dynamic and successful team - everyone plays their part to offer our customers the best possible service. We offer flat hierarchies and are always open to your suggestions for improvement, which are quickly implemented. “We do things this way because we've always done them this way” doesn't exist with us. We are not afraid of change and can offer you a future-proof position in our company.