DYNAMICS 365 CUSTOMER INSIGHTS CONSULTANT

TN Germany; München; Hybrid; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

An established industry player seeks a Dynamics 365 Customer Insights Consultant to enhance client engagement through data-driven strategies. In this role, you will implement customer insights solutions, optimize customer journeys, and manage data integration, ensuring that client needs are met effectively. You will work in a modern hybrid environment that promotes continuous learning and development, offering flexible hours and generous vacation days. Join a dynamic team that values trust and collaboration, and make a significant impact on customer experiences across various sectors.

Leistungen

Workation opportunities

Flat hierarchies

Hybrid work environment

Access to training

Mentoring programs

Flexible working hours

30 days of vacation

Sports club memberships

Childcare subsidies

Wedding or birthday gifts

Qualifikationen

• 3+ years of experience in digital marketing and CDP technologies.
• Strong understanding of customer journey optimization and data management.

Aufgaben

• Implement Dynamics 365 Customer Insights solutions for clients.
• Conduct end-user training sessions and provide ongoing support.

Kenntnisse

Dynamics 365 Customer Insights

Data Integration

Customer Journey Optimization

Analytical Skills

Project Management

German Language Skills

English Language Skills

Ausbildung

Degree in Business Informatics

Degree in Mathematics

Degree in Business Administration

Tools

Microsoft Dynamics 365

Jobbeschreibung

DYNAMICS 365 CUSTOMER INSIGHTS CONSULTANT, Munich

Munich, Germany

1. Implementation of Dynamics 365 Customer Insights: You will implement Dynamics 365 Customer Insights solutions for our clients, ensuring their business requirements are met.
2. Consulting and Requirements Analysis: You will advise our clients on the optimal use of Customer Insights Journeys and Data, analyzing their specific needs.
3. Data Integration and Management: You will ensure the integration of various data sources and manage data to provide a comprehensive customer view, working closely with our technical data team.
4. Development of Customer Journeys: You will create and optimize Customer Journeys to enhance customer experience and increase loyalty.
5. Training and Support: You will conduct end-user training sessions and assist with questions and issues.
6. Project Management: You will be responsible for planning, executing, and monitoring projects related to Dynamics 365 Customer Insights.
7. Continuous Development and Best Practices: You stay updated on the latest developments and best practices in Customer Insights and apply them in your work.

Additional benefits include:

• Workation opportunities at European REPLY locations and up to three weeks of remote work within the EU.
• Flat hierarchies and a strong culture of trust and feedback—no more top-down decisions!
• Location-independent, modern, hybrid work in a high-end office environment.
• Access to internal training and further education to deepen your knowledge of Microsoft Dynamics 365 and stay current with trends and technologies.
• Mentoring programs and leadership development initiatives for personal and professional growth.
• Flexible working hours and 30 days of vacation for a healthy work-life balance.
• Sonderbonuses such as sports club memberships, childcare subsidies, wedding or birthday gifts.

Minimum qualifications include:

• A successfully completed degree in (Business) Informatics, Mathematics, Business Administration, or a related field.
• At least 3 years of professional experience, ideally in a digital agency or consulting firm.
• A deep understanding of business processes related to digital marketing and CDP technologies, with the ability to create and optimize Customer Journeys. Basic knowledge of data integration and management from various sources is also desirable.
• Experience with Microsoft Business Applications projects (Dynamics 365 Sales, Customer Insights Journeys & Data) and a basic understanding of integration options.
• Strong analytical skills to interpret complex data.
• Customer-oriented mindset with a keen understanding of client needs and challenges.
• Willingness to learn continuously and work actively within a team to achieve shared goals.
• Excellent German and English skills, with willingness to undertake national travel.