Dutch-Speaking Customer Care Professional

Cox Automotive Europe; Köln; Hybrid; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading automotive company is seeking a Customer Professional to join their team in Cologne. This role requires native-level Dutch and fluent English skills to assist B2B and B2C clients. The position offers hybrid working options and focuses on providing a positive customer experience while collaborating with different departments.

Leistungen

Full training and development opportunities

Supportive team environment

Flexible working arrangements

Qualifikationen

• Native-level Dutch and fluent English required.
• Prior experience in customer service or order processing is a must.
• Strong communication and team spirit essential for a multicultural environment.

Aufgaben

• Handle incoming customer requests via email, phone, and chat.
• Assist with order management and delivery tracking.
• Collaborate with logistics, finance, and sales teams.

Kenntnisse

Communication

Solution-oriented mindset

Customer Service

Tools

CRM systems

MS Office

Jobbeschreibung

Do you love helping people and solving problems? Are you a native-level Dutch speaker with excellent communication skills in English? Join our international Customer Care team and support our B2B and B2C clients across Europe!

What You’ll Do :

• Handle incoming requests from customers (email, phone, chat) in a friendly, professional manner
• Assist with order management, delivery tracking, invoicing, and returns
• Collaborate with logistics, finance, and sales teams to ensure smooth customer operations
• Identify recurring issues and help us improve our processes
• Be a key player in providing a positive customer experience

What You Bring :

• Native-level Dutch + fluent English (both written and spoken)
• Prior experience in customer service, order processing, or a similar role
• Strong communication skills and a solution-oriented mindset
• Confidence using CRM systems (Salesforce is a plus) and MS Office tools
• A team spirit and willingness to work in a fast-paced, multicultural environment

What We Offer :

• A diverse, supportive team where your voice matters
• Full training and development opportunities
• Hybrid work options (office in Cologne)
• A dynamic and growing company culture

Ready to bring your customer service skills to the next level?

Apply now and become part of a truly international team where Dutch is valued and English keeps us connected.

Customer Professional • Cologne Bonn Region, Germany