Driver Support Representative (part-time)

Intelligent Apps GmbH; Berlin; Vor Ort; EUR 25.000 - 35.000; Teilzeit

Zusammenfassung

Join a dynamic team as an Operations Executive at a leading transportation company in Berlin. This part-time role involves supporting drivers and enhancing engagement to facilitate excellent service delivery. Candidates should possess operational experience and be fluent in both German and English.

Leistungen

Flexible working arrangements

Sabbatical & special leave policies

Health Insurance

Employee assistance program

Mobility Credit

Birthday, 24th + 31st December off

Qualifikationen

• Fluent in German (C1 level) and good English (B2 level).
• Experience in operational or customer-facing roles.
• Strong attention to detail and focus on quality.

Aufgaben

• First point of contact for drivers at the Driver Center.
• Deliver personalized support to drivers via various channels.
• Foster relationships with the local driver community.

Kenntnisse

Customer Support

Communication

Project Management

Stakeholder Management

Jobbeschreibung

Location : Come and join us in our Berlin office
Part-time (24-32 hours/week)

Join our team in a highly visible department at the core of our taxi business. We define the European multi-mobility ecosystem. We are looking for someone who takes charge to build and maintain relationships with drivers through in-center support, onboarding and ongoing engagement. We strive to provide drivers with a fantastic experience, enabling them to in turn provide a superior service to passengers.

The position as Operations Executive will be part of our Driver Operations team in Berlin. We are looking forward to your application and can’t wait for you to join us on the journey!

YOUR DAILY ADVENTURES WILL INCLUDE:

• Being the first point of contact for drivers and company partners who arrive at our Driver Center in the heart of Berlin.
• Delivering excellent and personalised support to new and existing drivers across a range of channels as and when needed (including inbound and outbound calls)
• Building and fostering strong relationships and networks with the local Driver community
• Enabling successful performance through driver engagement campaigns including outbound calls to improve our share of vehicle advertising, activate onboarded drivers, improve the performance of existing drivers, or expand into new cities
• Cross-functional collaboration with Central Teams throughout the organisation to support a wide range of additional projects including the deployment of advertisement, driver app improvement & bug reporting and testing, competitor research & market share analysis.
• Quality Assurance and monitoring of Driver Performance

TO BE SUCCESSFUL IN THIS ROLE:

• Highly motivated to support our drivers and partners with a positive attitude
• Experience in an operational or customer facing role
• You have an eye for detail and a focus on quality in everything you do
• Fluent German skills (C1 level or higher) and good English skills (at least B2 level)
• Good Communication skills (internally and externally)
• Experience in project and stakeholder management is a big plus
• Onsite availability during office hours (Monday 9-18, Wednesday 9-14 and Friday 9-16)

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Mobility Credit
• Health Insurance
• Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work .

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

Driver Support Representative (part-time)