Document Operations Coordinator

Document Operations Coordinator, Germany

Company: Entrust relies on curious, dedicated, and innovative individuals who anticipate the future and provide solutions for a more connected, mobile, and secure world. Entrust’s technologies and expertise help government agencies, enterprises, and financial institutions in more than 150 countries serve and safeguard citizens, employees, and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

The Opportunity: Our platform supports thousands of documents, each displaying unique signals. As the global landscape shifts, our technology must evolve to continue delivering a world-class product. The Document Operations team seeks a data-driven individual to support our operational efficiency goals.

Based within our Technology department, you will ensure the scalability of our document support processes. This involves managing the lifecycle of new documents through our ML systems, identifying tooling gaps, and providing feedback to Product and Engineering. You will receive comprehensive onboarding and ongoing training, supported by a nurturing team lead.

This is a unique opportunity to join a market-leading organization enabling millions to access online services. Collaborating with Growth and Product teams, you will help deliver excellent service to our clients.

Skills and Experience:

• A Keen Eye for Details: Strong attention to detail; experience with identification documents is a plus.
• Analytical Skills: Ability to interpret large datasets and make data-informed decisions.
• Problem Solving: Effectively resolve issues in a dynamic environment using critical thinking.
• Coordination Experience: Manage and delegate tasks within internal and external teams.
• Team Collaboration: Thrive in small teams and collaborate across departments.
• Communication Skills: Effectively communicate within a diverse, global team.

Technical Skills (Desirable):

• Spreadsheet Proficiency: Skilled in Excel or Google Sheets.
• Business Analytics Tools: Experience with tools like Looker.
• Project Management Tools: Familiarity with Jira and Confluence.
• Basic Coding: Ability to interpret simple code.

Responsibilities:

• Analyze performance metrics of documents and their impact on KPIs, proposing improvements.
• Engage with Data Analysts, Engineering, and Product teams to test tooling and document processes.
• Manage task backlogs to ensure smooth delivery across teams.
• Create and maintain standard operating procedures and documentation.
• Provide second-line support for document verification inquiries.

Who you are: We encourage applicants from all backgrounds and skill levels. Not meeting all requirements is okay; we value passion and eagerness to learn.

About Entrust: Entrust is a leader in identity-centric security solutions, supporting organizations worldwide. We are committed to diversity and inclusion, providing accessible opportunities for all candidates.

For more information, visit our website. Follow us on social media.

Entrust Corporation is an equal opportunity employer, valuing diversity and inclusion.