Dispatch Agent (ID)

FedEx; Hamburg; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Attraktives Gehalt

On-the-Job Training

Weiterbildungsmöglichkeiten

Studienunterstützung

Employee Assistance Program

Mitarbeiter-Rabatt Versand

Karrierechancen

Unternehmenswerte & Vielfalt

Job summary

FedEx Hamburg sucht einen engagierten Dispatch Agent (m/w/d), der Sendungspläne erstellt, Routen koordiniert und die Verteilung der Arbeit unter den Kurieren steuert. Sie überwachen den täglichen Lieferzyklus, aktualisieren Systeme, unterstützen Kurierfahrer bei Problemen und kommunizieren bei Bedarf mit Kunden.

Gute Deutschkenntnisse (C1) und Englischkenntnisse sind erforderlich. Wir bieten eine attraktive Vergütung nach dem gültigen Flächentarifvertrag, umfangreiche Weiterbildungsmöglichkeiten

Qualifications

• Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation im Bereich Transport & Logistik.
• Englischkenntnisse
• Sehr gute Deutschkenntnisse – C1
• Fundierte Kenntnisse operationeller Abläufe
• Gute MS-Office Kenntnisse
• Bereitschaft zu flexiblem Schichtdienst
• Teamfähigkeit, Belastbarkeit, Flexibilität

Responsibilities

• Sendungspläne und Routen der Kurierfahrten erstellen.
• Arbeitsaufteilung unter den Kuriers steuern, um Ziele der Station effizient zu erreichen.
• Täglichen Lieferzyklus überwachen und Systeme mit korrekten Informationen aktualisieren.
• Unterstützung der Kurierfahrten und Problemlösungen bieten.
• Kunden kontaktieren, um zusätzliche Informationen zu erhalten oder über servicebezogene Probleme zu informieren.
• Probleme im täglichen Lieferzyklus melden und Berichte zur Produktivität erstellen.

Skills

Englischkenntnisse

Deutschkenntnisse (C1)

Teamfähigkeit

Belastbarkeit

Flexibilität

Stakeholder-Kommunikation

Kommunikation

Education

Kaufmännische Ausbildung im Bereich Transport & Logistik

Tools

MS-Office

Job description

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We have an exciting opportunity for you to join our team as a Dispatch Agent.

Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Preparing courier schedules and routes
• Coordinating the distribution of work amongst couriers helping them to achieve station's operational goals in the most efficient way
• Monitoring the daily delivery cycle, updating systems with accurate information to ensure correct execution of the daily pick-up and delivery assignments
• Providing support to the couriers and assisting them with issues resolution
• Contacting customers when needed to obtain additional information or advise on potential service-related issues
• Proactively reporting any issues that occurred during the daily delivery cycle to the management and compiling reports on station's productivity, volumes and performance

What do you bring with you:

• Experience in co-ordinating a team in a busy transport and / or dispatch environment an advantage
• Good Microsoft Office & PC skills
• Good geographical knowledge
• Focused on accuracy and attention to detail
• Driven to solve problems while using planning and organizing skills
• Able to communicate and align with different stakeholders
• Ability to manage own and teams time effectively with attention to detail in a pressurised environment

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge, including online language courses
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

Die Vergütung erfolgt nach dem gültigen Flächentarifvertrag.

Die Tätigkeit als Dispatch Agent umfasst folgende Tätigkeiten:

• Briefing und Debriefing der Nahverkehrspartner;
• Übergabe und Übernahme der Sendungsdokumentation sowie deren Kontrolle
• Hallendisposition
• Schnittstelle zwischen Frachtführern und Mitarbeitern der angrenzenden Abteilungen
• Datenerfassung der POD`s
• Bearbeitung der Abholaufträge unter Berücksichtigung der Sonderfälle gem. ISO Handbuch
• Bearbeitung und Verantwortung von Nachnahmen

Ihr Qualifikationsprofil:

• Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation im Bereich Transport & Logistik
• Englischkenntnisse
• Sehr gute Deutschkenntnisse – Mindestanforderung C1
• Fundierte Kenntnisse operationeller Abläufe
• Gute MS-Office Kenntnisse
• Bereitschaft zu flexiblen Arbeitszeiten/ Schichtdienst
• Teamfähigkeit, Belastbarkeit, Flexibilität

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equality, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.