Director, UX Research (Fully Remote)

ServiceNow; Deutschland; Hybrid; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

ServiceNow is seeking a senior UX researcher to lead evidence-based UX initiatives across our AI-powered platform. You will influence product and business leaders, drive hands-on research, and manage stakeholders to shape compelling user experiences.

The role fits within a global Experience Team focused on innovative methods, psychological safety, and measurable UX improvements. With experience in large enterprise software or SaaS, you will help scale research strategies and apply AI to solve

Qualifikationen

• Proven ability to influence product and business leaders through compelling, evidence-based narratives.
• Exceptional hands-on leadership and stakeholder management skills.
• Deep expertise in UX Research and measuring user experience, particularly using AI to solve problems.

Jobbeschreibung

Required Qualifications:

• Proven ability to influence product and business leaders through compelling, evidence-based narratives.
• Exceptional hands-on leadership and stakeholder management skills.
• Deep expertise in UX Research and measuring user experience, particularly using AI to solve problems.

Preferred Qualifications:

• 12+ years of experience in UX or product research, data analytics, or related fields.
• 6+ years leading and building technical and/or strategic teams.
• Background in large enterprise software or SaaS companies.

Additional Information:

• Work personas include flexible, remote, or required in office based on role and location.
• ServiceNow is an equal opportunity employer committed to diversity and inclusion.
• Reasonable accommodations available during the application process.

ServiceNow

ServiceNow provides an AI platform that automates workflows, helping 85% of the Fortune 500 improve business operations. With a global Experience Team of over 800 UX professionals and a UXRI organization of 130+ researchers, they foster a culture of innovation and psychological safety.