Director Service & Support (m / f / d)

CompuGroup Medical; Koblenz; Hybrid; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

A leading company in healthcare software solutions seeks a Director to optimize service and support operations. The ideal candidate will have extensive leadership experience in the IT or healthcare sectors, strong project management skills, and the ability to foster customer relationships. Enjoy benefits like hybrid work models, on-site childcare, and ergonomic workspaces.

Leistungen

Hybrid work model

Access to gym and free sports classes

On-site kindergarten

Participation in internal events

Customizable workspace

Qualifikationen

• Several years of experience in a senior leadership position.
• Fluency in both German and English required.
• Proven capabilities in leading teams and managing large customer projects.

Aufgaben

• Implementation and optimization of service and support strategies.
• Project monitoring and resource management for key accounts.
• Establishing operational structures for complex software solutions.

Kenntnisse

Project Management

Service Management

Service Quality

Trouble Tickets

End User Support

Ausbildung

Degree in Business or Computer Science

Tools

MAC

Active Directory

Linux

Jobbeschreibung

As a leading company in healthcare software solutions, we operate in 19 countries and employ over 9,000 dedicated staff members. You will work in a dynamic and innovative environment full of opportunities. With your commitment and passion, you have the chance to make a lasting impact. Together, we are shaping the healthcare system of the future. Join our mission and make a difference for a world where knowledge saves lives!

Your contribution :

• Implementation of an effective service and support strategy: Development and execution of a highly scalable and efficient strategy aimed at optimizing service and support processes to achieve operational excellence.
• Transformation of the service and support organization: Conversion of an existing organization with over 75 employees into lean and effective operational processes characterized by lean operations to enhance efficiency.
• Operational structure for complex software solutions: Establishment, monitoring, and continuous optimization of economic operational structures for managing and delivering services for CGM's complex software solutions in hospital management in Germany, Austria, and Switzerland.
• Project monitoring and resource management: Responsibility for planning and controlling large projects at key accounts, as well as standardizing methodologies in the Project Management Office (PMO), including effective resource management.
• Customer relationships and service quality: Promotion of long-term relationships with key customers in the healthcare sector, ensuring quality and efficiency in customer support, proactively solving complex issues, and monitoring key performance indicators for service effectiveness and customer satisfaction.

What you bring along :

• A completed degree in business, computer science, or a related field, potentially complemented by a medical or business background. High technical affinity and relevant experience in the e-health sector are also essential.
• Several years of experience in a senior leadership position within the service and support sector, specifically in the IT industry or healthcare. Proven capabilities in leading teams and managing large customer projects.
• Success in developing and executing service strategies, with a strong track record in optimizing operational processes and improving overall service efficiency.
• In-depth knowledge of hospital information systems and multi-project management experience, demonstrating the ability to handle multiple initiatives effectively.
• Strong leadership and communication skills, high customer orientation, problem-solving abilities, a positive mindset, and willingness to travel for customer meetings and projects. Fluency in both German and English is required.

What you can expect from us :

• Feel Good Management: Fresh food daily with a diverse selection of dishes. Hybrid work model allowing remote work two days a week.
• Health: Access to the gym and free sports classes.
• Childcare: On-site kindergarten providing flexible working arrangements.
• Events: Participation in internal events and activities both on-site and remotely.
• Ergonomics: Customizable workspace to meet ergonomic needs for comfortable and healthy work on-site.

Diversity is part of CGM! We look forward to your application regardless of ability, gender, nationality, ethnicity, social background, religion, age, sexual orientation, or identity.

Convinced? Apply online now with your comprehensive application documents (including salary expectations and your earliest possible start date).

Required Experience :

Director

Key Skills

MAC, Active Directory, Service Support, End user, Access Points, trouble tickets, OS, Linux, Project Management, Service Management, Service Quality, Setup, Service Desk, hardware, Software Applications

Employment Type :

Full-Time

Experience :

years

Vacancy :

1