Director, People Operations, Germany, Austria & Switzerland (m/f/d)

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

As an Director, People Operations, Germany, Austria & Switzerland (m/f/d) (with potential expansion into neighboring countries) you will play a pivotal role in shaping the company culture, fostering a positive and productive work environment, and ensuring that the organization’s workforce is equipped with the skills and resources necessary to meet its goals and objectives. Your responsibilities span various aspects of HR management, from policy implementation to team leadership to ensure the smooth functioning of the organization through project managing the implementation of People & Culture policies, procedures, and programs, as well as overseeing all day-to-day aspects of People Operations within your remit. The Director, People Operations, plays a vital role in ensuring our properties deliver an experience beyond expectation, creating memorable moments for our guests.

Primary objectives are:

P&C processes

• Partner with General Managers to lead the annual P&C cycle (P&D, MIP, Merit, TRM, Listens) of managers & team members in hotels.
• Partner with office Managers to lead the annual P&C cycle (P&D, MIP, Merit, TRM, Listens) of team members in offices.
• Actively manage managers & team members (hiring, developing, etc.) in hotels & offices.
• Responsible for Talent Acquisition, HRIS and Learning & Development services & solutions provision.

Organization management

• Implement effective employee retention and engagement strategy to foster a positive work culture, focused on DEI and retain top talent.
• Collaborate with cross-functional teams to implement training and development programs to enhance team members skills and competencies.
• Manage and resolve employee relations issues promptly and provide guidance to managers and team members on P&C related matters.

Administration and compliance

• Administer and manage employee benefits programs, including health insurance, retirement plans, and other employee perks, ensuring compliance with relevant regulations and guidelines.
• Implement and maintain People Technology tools to streamline processes, improve data accuracy, and enable effective reporting and analytics.
• Stay informed about and ensure compliance with all relevant employment laws, regulations, and industry best practices.
• Monitor and govern budgets related to merit increases and salaries across different countries.
• Optimize resource allocation and manage payroll (where applicable).

Team leadership

• Lead and manage a team of P&C professionals, providing guidance, coaching, and mentorship to ensure high performance and professional growth.

Qualifications

• A bachelor’s degree in human resources, business administration, or a related field. Formal education in local market labor law & collective agreements regulations is highly valued.
• A minimum of 7-10 years of experience in human resources management gained in a fast-paced multi-site hospitality, retail (or equivalent) business, with at least 3-5 years of experience in a leadership role.
• Fluent German & English.
• Strong knowledge of local HR laws, regulations, and best practices.
• Demonstrated experience in developing and implementing HR policies, procedures, and programs.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
• Proven track record of successfully leading and managing a team of HR professionals.
• Strong analytical and problem-solving abilities, with a data-driven mindset.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Proficiency in HRIS systems and other HR-related software applications.

What We Offer
Our commitment to being a remarkable workplace mirrors our commitment to delivering Memorable Moments. Joining RHG comes with a range of perks:

• A permanent employment contract.
• An extra day off around your birthday.
• 30 days vacation.
• Special Team rates for team members, their friends, and family at our hotels.
• Tailored development opportunities for everyone at all levels and all roles.
• A meaningful employment contributing to shared value, a better future, and a sustainable planet.

Ready to say, 'Yes I Can!'? Join us in making every moment matter.
Skills
Yes I Can! Spirit