Director of Product Learning Experience (f / m / d) •

Parloa; Berlin; Hybrid; EUR 75.000 - 110.000; Vollzeit

Zusammenfassung

Parloa is seeking a Director of Product Learning Experience to develop a product training academy. This role involves designing impactful learning experiences that drive product adoption and align with business goals. The successful candidate will have substantial experience in product-oriented learning, cross-functional collaboration, and team leadership within a thriving SaaS environment.

Leistungen

Deutschland ticket

Urban Sports Club

Job Rad

Nilo Health weekly sponsored office lunches

Flexible working hours

28 vacation days

Workation opportunities

Training and development budget

Regular team events

Hybrid work environment

Qualifikationen

• Demonstrated experience in building scalable product training programs.
• Strong background in collaborating across diverse teams.
• Experience in managing instructional design teams and delivering educational programs.

Aufgaben

• Lead the design and build of the product training academy.
• Develop curriculum and certification programs to support revenue growth.
• Manage a global team of instructional designers and product trainers.

Kenntnisse

Product-Oriented L&D

Cross-Functional Collaboration

Customer Focus

Strong Communication

Leadership

Analytical & Strategic Thinking

Jobbeschreibung

As the Director of Product Learning Experience (f/m/d)

• You will play a highly strategic and impactful role in building our product training academy from the ground up. Your mission is to design scalable learning experiences, both self-guided and instructor-led, that empower our customers and partners to become skilled product users, directly supporting revenue growth and business goals.

In this high-impact role, you'll influence product direction, go-to-market execution, and Parloa's culture. You will blend product strategy with a deep understanding of learning and development to create a best-in-class training experience, shaping how we deliver value and grow product adoption over time. You will activate internal experts to develop best practices into course content and workshops, developing a sustainable and scalable learning ecosystem for external audiences.

IN THIS ROLE, YOU WILL:

• Develop a World-Class Academy: Lead the design and build of our product training academy. Create curriculum and certification programs that support our revenue growth goals by teaching customers and partners to be self-sufficient users.
• Build a Best-in-Class Instructor-Led Training Program: Complement online learning programs with hands-on workshops delivered by product trainers or internal experts to drive deeper product knowledge and learner engagement.
• Drive Product-Oriented L&D Initiatives: Collaborate with Product teams to ensure the academy aligns with product updates, roadmaps, changes, and customer success metrics. Integrate product insights into training materials and course design.
• Internal Enablement, Influence, and Activation: Partner with GTM Enablement, Customer Experience, and People teams to support internal enablement needs where learning personas overlap with external audiences. Activate internal experts and foster a culture of cross-organizational learning.
• Lead and Develop Your Team: Manage a global team of instructional designers and product trainers, guiding them to produce high-quality, engaging educational experiences.
• Measure and Optimize Impact: Implement performance metrics and feedback loops to track learner progress, course effectiveness, and direct impact on business outcomes. Use data-driven insights to refine the academy continually.
• Stakeholder Engagement and Communication: Serve as a thought partner to executive product and GTM leadership, translating training insights into strategic recommendations.

WHAT YOU BRING TO THE TABLE:

• Product-Oriented L&D Expertise: Demonstrated experience in building scalable product training programs with a deep understanding of how training impacts product adoption and customer success.
• Cross-Functional Influence: Proven track record of collaborating with diverse teams (Product, Customer Experience, Sales, Partnerships) and influencing at all organizational levels to drive program success.
• Customer and Partner Focus: A passion for designing learning experiences that meet the needs of external learners and drive measurable business impact.
• Strong Communication Skills: Excellent stakeholder engagement and communication abilities, ensuring alignment and clarity across all internal and external audiences.
• Team Leadership: Experience managing and mentoring teams of instructional designers and product trainers, focusing on delivering scalable and repeatable educational programs.
• Analytical and Strategic Thinking: Ability to connect enablement initiatives to key performance outcomes, with a strong emphasis on continuous improvement and operational excellence.

WHAT'S IN IT FOR YOU

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Perks include Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days, and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and social activities.
• Hybrid work environment with a preference for in-office presence in Berlin on certain days.

Your recruiting process at Parloa :

Recruiter video call, meet your manager, case study, leadership assessment, meeting CTO.

Why Parloa

Parloa is one of the fastest-growing startups in Generative AI and customer service. Our voice-first GenAI platform for contact centers automates customer service with natural-sounding conversations across communication channels. Founded in 2018, with over 250 employees in Berlin, Munich, and New York, we are expanding globally after a recent $66 million Series B funding round. Join us to be part of a dynamic, innovative team revolutionizing the industry. We value diversity and are committed to equal opportunities and high data protection standards, including GDPR and ISO 27001 compliance.

Questions about the role or company? Feel free to contact our hiring team.

Required Experience: Director

Key Skills

Product-Oriented L&D, Cross-Functional Collaboration, Customer Focus, Strong Communication, Leadership, Analytical & Strategic Thinking

Employment Type: Full Time

Experience: Years

Vacancy: 1