Director IT Lab Operations Europe, Antech Labs

Antech Diagnostics; Nordrhein-Westfalen; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

A leading veterinary diagnostics firm seeks a Director of IT Operations Europe to lead IT service delivery and modernization of core systems across its European Reference Labs. This role requires a strong background in IT operations leadership and the ability to navigate complex environments. The ideal candidate will collaborate with various teams to ensure operational excellence and influence technical and executive leadership. A focus on delivering quality service in healthcare diagnostics is essential.

Qualifikationen

• 10 years of IT operations leadership experience in complex, distributed environments.
• Strong background in lab or production environment support.
• Experience navigating M&A transitions.

Aufgaben

• Lead IT service delivery for labs ensuring high service quality.
• Resolve technology issues impacting lab efficiency.
• Evaluate systems and recommend improvements.

Kenntnisse

IT operations leadership

Service delivery improvement

ITIL practices

Cross-functional integration

Systems-minded leadership

Ausbildung

BA/BS degree in Computer Science

Jobbeschreibung

Overview

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team committed to growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

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We are seeking a transformational IT leader to drive operational excellence and strategic enablement across our European Reference Lab footprint. This Director of IT Operations Europe will be responsible for enhancing our regional IT operations, uplifting service delivery standards, and supporting the modernization of core systems to align with Mars Science and Diagnostics (SDx) global digital strategy and will report to the Chief Technology Officer SDx. This position is part of a broader technology transformation effort, with emphasis on lab IT harmonization, capability building, and integration readiness across our growing European diagnostics network.

Responsibilities

• Lead and coordinate IT service delivery and infrastructure support for reference labs across Europe, ensuring operational resilience and high service quality.
• Act as a strategic partner to Lab Operations leadership, identifying and resolving technology friction points that impact lab efficiency and customer experience.
• Serve as the primary point of contact for reference lab IT operations during M&A integrations, including support for TSA exit plans and system transitions.
• Evaluate existing systems, tools, and vendor relationships; recommend improvements aligned with enterprise platforms and standards.
• Partner with Global Infrastructure & Operations and Cybersecurity teams to implement best practices in monitoring, incident management, and endpoint standardization.
• Establish and document processes, metrics, and KPIs to ensure operational visibility and drive continuous improvement.
• Coach and mentor regional technical staff, helping build future-ready capabilities across the team.
• Collaborate with architecture, security, and enterprise platform teams to ensure alignment with global technology roadmaps and governance standards.

Education/Experience

• BA/BS degree Computer Science or equivalent degree and experience.
• 10 years of IT operations leadership experience in complex, distributed environments (healthcare, diagnostics, or regulated industries preferred).
• Strong background in lab or production environment support (preferred direct experience in reference labs or clinical diagnostics).
• Experience with service delivery improvement, ITIL practices, and infrastructure modernization.
• Experience navigating M&A transitions and cross-functional integration initiatives.

Required Skills and Abilities

• Proven ability to manage through ambiguity and build relationships across regional and global teams.
• Systems-minded leader who understands the operational importance of technology in healthcare diagnostics.
• Proven ability to effectively influence both frontline technical teams and executive leadership.
• Comfort with stepping into a transformative environment and laying foundations that scale.
• Business fluent knowledge of English (additional EU languages a plus).
• Ability to travel within Europe as needed.

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.