Job Responsibilities
- Manage the portfolio of projects, tasks, and incidents in the area of IT Infrastructure.
- Manage the portfolio of IT Assets in the IT Infrastructure (commercial, technical).
- Provide, organize, and ensure service delivery and business continuity to IGEL's business departments.
- Provide guidance and leadership to the team.
- Work closely within IGEL's management team.
- Develop skills of individual team members.
- Conduct hiring interviews and performance appraisals.
- Contribute to IGEL's end-to-end business process optimization in collaboration with business departments.
- Initiate, plan, and deliver projects in IT Infrastructure and IT Asset Management.
- Recommend and advocate industry trends, best practices, and future-proof architecture for IT Infrastructure.
- Execute escalation and coordination of major incidents.
- Manage the development of the IT Management team.
- Involve, contract, and manage external service providers based on SLAs and budgets.
- Work closely with executive management on critical issues and organizational policies.
Experience and Qualifications
- Bachelor's or Master's degree in business informatics, computer science, or a comparable field, or equivalent experience demonstrating conceptual strength and above-average comprehension.
- 15+ years of professional experience and 10+ years of management responsibility.
- Strategic ability to guide the IT Infrastructure area within IGEL's overall business context.
- Extensive expertise in IT Infrastructure.
- Extensive experience with ITIL and ITIL-based processes, process design, system management, and project execution.
- Proven track record of delivering technical transformation projects on time and within budget.
- Strong communication skills, fluent in both oral and written English.