Junior Customer Success Manager

Jobtailor; Offenburg; Vor Ort; EUR 42.000 - 66.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is expanding its Customer Success team and seeks a proactive professional to guide customers from onboarding through ongoing optimization. You will deliver hands-on onboarding, provide operational training, and assist in setting up experiments and personalization campaigns to improve results.

Bring initial experience in customer-facing roles, a structured work style, and a willingness to take on responsibility.

Qualifikationen

• Initial practical experience in Customer Success, Account Management, or a customer-facing role (internship, working student, or first full-time role).
• Proactive and structured approach to work.
• Solution-oriented approach to challenges.
• Willingness to take on responsibility.

Aufgaben

• Guide new customers through onboarding to the platform.
• Deliver operational and methodological training.
• Support the setup of initial experiments and personalization campaigns.
• Proactively manage and advise customers.
• Share best practices.
• Monitor customer account usage and identify opportunities.
• Support regular customer reviews.
• Work closely with Sales, Marketing, Tech, and Product.

Kenntnisse

Customer Success

Account Management

Customer-facing role

Web Analytics

Tools

Web Analytics Tools

Jobbeschreibung

• Guide new customers through onboarding to the platform
• Deliver operational and methodological training
• Support the setup of initial experiments and personalization campaigns
• Proactively manage and advise customers
• Share best practices
• Monitor customer account usage and identify opportunities
• Support regular customer reviews
• Work closely with Sales, Marketing, Tech, and Product

Requirements

• Initial practical experience in Customer Success, Account Management, or a customer-facing role, for example through a working student position, internship, or first full-time role—ideally in a SaaS environment
• Proactive and structured approach to work
• Solution-oriented approach to challenges
• Willingness to take on responsibility
• Interest in web analytics and e-commerce metrics
• Initial exposure to Conversion Rate Optimization (CRO), experimentation, or personalization is a plus
• Willingness to develop expertise in CRO, experimentation, and personalization

Core Competencies

Demonstrates expertise in Customer Success and Account Management within a SaaS environment, with a focus on onboarding, operational training, and customer engagement. Proficient in web analytics, Conversion Rate Optimization, and personalization strategies to enhance customer experience and drive results.

Highest-signal resume keywords

• Customer Success
• Account Management
• Web Analytics
• Conversion Rate Optimization
• Personalization

ATS Optimization Keywords

Hard Skills

• Customer Onboarding
• Operational Training
• Experimentation
• Personalization Campaigns
• Customer Account Monitoring

Soft Skills

• Proactive Approach
• Structured Work Style
• Solution-Oriented Mindset
• Responsibility Taking

Industry Keywords

• SaaS
• E-Commerce Metrics
• Customer Reviews
• Best Practices