Director, Customer Success – Connection Networks

Jobtailor; Deutschland; Remote; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Jobtailor seeks a Senior Customer Success professional to lead relationships with hospital IT and provider systems within a growing health-tech network. You will own a portfolio including Epic-based customers, driving engagement, referenceability, and pipeline signals.

The role requires autonomous relationship management across dozens to hundreds of provider systems, leveraging Salesforce, Zendesk, Gong, and Vitally in a remote, asynchronous culture. HIPAA considerations knowledge is a plus.

Qualifikationen

• Proven experience in Customer Success in health tech, interoperability, or health data.
• Direct experience engaging hospital IT and integration stakeholders.
• Comfort operating with high ambiguity and no established playbook.
• Knowledge of health data exchange ecosystems incl. HIPAA considerations.
• Strong track record building trust with technical/operational hospital stakeholders.
• Able to autonomously manage dozens to hundreds of provider-system relationships.

Aufgaben

• Build a relationship function for provider systems connected to Redox's network.
• Own and maintain relationships with top provider systems and Epic-based customers.
• Serve as primary point of contact for hospital IT and integration teams.
• Keep provider systems informed of new Redox features and build referenceability.
• Generate fast-pass introductions between Redox customers and provider systems.
• Identify potential direct commercial relationships between Redox and provider systems.
• Define and refine outreach cadence and relationship-management processes.
• Track and report engagement, referenceability status, and lead signals in pilot.
• Partner with Customer Success, Sales, and Product to improve network stickiness.
• Operate as a high-ownership individual contributor in a remote, asynchronous culture.

Kenntnisse

Customer Success Experience

Provider/Client Relations

Health Data Exchange Knowledge

Relationship Management

CRM Tool Proficiency

Tools

Salesforce

Zendesk

Gong

Vitally

Zapier

Jobbeschreibung

• Build a relationship function for provider systems connected to Redox's healthcare interoperability network
• Own and maintain relationships with an initial patch of provider systems, starting with the top 25 health systems and/or all Epic-based customers
• Serve as the primary point of contact for hospital IT and integration teams
• Keep provider systems informed of new Redox features and build referenceability
• Generate fast-pass introductions between Redox customers and assigned provider systems
• Identify potential direct commercial relationships between Redox and provider systems
• Define and refine outreach cadence and relationship-management processes
• Track and report engagement, referenceability status, and lead signals during the initial six-month pilot
• Partner with Customer Success, Sales, and Product to improve network stickiness and customer outcomes
• Operate as a high-ownership individual contributor in a remote, asynchronous culture

Requirements

• Proven experience in Customer Success, Account Management, or Provider/Client Relations within health tech, healthcare interoperability, or health data companies
• Direct experience engaging hospital or health system IT and integration stakeholders, not solely commercial or clinical buyers
• Comfort operating with high ambiguity and no established playbook
• Working knowledge of the health data exchange ecosystem, including HIPAA-relevant considerations around health data sharing and network participation
• Strong track record of building trust-based relationships with technical and operational stakeholders at hospitals and health systems
• Ability to manage and prioritize a large book of relationships (dozens to hundreds of provider systems) autonomously, without a supporting team
• Excellent written and verbal communication skills, with the ability to report clearly on engagement, referenceability, and pipeline signal
• Proficiency with modern customer success and CRM tooling; hands-on experience with Vitally or comparable CS platforms, Salesforce, Zendesk, Gong, and workflow automation tools such as Zapier strongly preferred
• Comfortable operating in a remote, asynchronous organizational culture
• Strong AI proficiency and comfort using AI tools such as Claude strongly preferred
• Familiarity with health data exchange frameworks and standards such as Carequality, TEFCA, and HL7/FHIR
• Experience building a net-new function or team within a growth-stage company
• Familiarity with CRM or Customer Success tooling for relationship and pipeline tracking

Core Competencies

Demonstrates expertise in building and maintaining relationships within the healthcare interoperability network, with a strong focus on provider systems and health data exchange. Proficient in customer success methodologies and CRM tools to enhance engagement and outcomes.

Highest-signal resume keywords

• Customer Success Experience
• Provider/Client Relations
• Health Data Exchange Knowledge
• Relationship Management
• CRM Tool Proficiency

Hard Skills

• Health Data Exchange
• HIPAA Compliance
• Relationship Management
• Engagement Tracking
• Pipeline Reporting

Soft Skills

• Excellent Communication
• Trust-Building
• Autonomous Management
• Adaptability to Ambiguity

Industry Keywords

• Healthcare Interoperability
• Health Tech
• Provider Systems
• Integration Stakeholders
• Carequality
• TEFCA
• HL7/FHIR

Tools & Technologies

• Salesforce
• Zendesk
• Gong
• Vitally
• Zapier