Director Customer Expansion m / w / d SaaS

ATOSS Software AG; München; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

ATOSS Software AG is seeking a Director of Customer Expansion to oversee customer growth and revenue retention strategies. This role involves leading account managers, collaborating with various teams, and effectively engaging high-level stakeholders to drive business success. The ideal candidate will have a strong background in B2B SaaS, leadership experience, and the ability to strategize for expanding customer portfolios.

Qualifikationen

• Minimum 5-8 years of leadership experience in B2B SaaS.
• Experience in sales and customer success.
• Ability to leverage data for decision-making.

Aufgaben

• Drive ARR and net revenue retention across the portfolio.
• Lead and mentor a team of 20 key account managers in DACH.
• Develop and implement strategic plans for upselling and cross-selling.

Kenntnisse

Leadership experience

Understanding of enterprise software

Strategic thinking

Communication skills

Analytical mindset

Relationship building

Negotiation skills

Jobbeschreibung

Director Customer Expansion m / w / d SaaS

RESPONSIBILITES : Join ATOSS SOFTWARE SE as a Director Customer Expansion m / w / d to drive ARR and net revenue retention across our portfolio. Collaborate closely with marketing, sales, customer service and customer success teams to maximize upselling and cross-selling opportunities. Lead multiple teams of (key) account managers in different verticals, manage and networking with high-level stakeholders, and execute strategic account plans. You will oversee the transformation process of our existing customer team and Customer Success Teams, actively engaging in the process. Build a team to raise the potential at ATOSS EC order income.

• Develop a deep understanding of Workforce Management, ATOSS products and needs of our customers
• Lead, mentor, and continuously develop a team of 20 (key) account managers across DACH to effectively manage and grow key accounts
• Develop and implement scalable strategic plans to maximize upselling and cross-selling opportunities within our existing customer base
• Identify and pursue opportunities for geographical expansion within the customer portfolio, strategically targeting new markets for growth.
• Cultivate strong relationships with key stakeholders at client organizations to understand their evolving needs and align our solutions accordingly.
• Collaborate closely with Sales, Product Management, Customer Success and Marketing teams to ensure alignment of (key) account strategies with overall company objectives.

SKILLS :

• Minimum of 5-8 years of proven leadership experience, in high-performing B2B SaaS organization, ideally with sales and customer success experience
• Comprehensive understanding of enterprise software solutions, ideally in HR, and their applications across industries.
• Strategic thinker proficient in crafting and executing management plans for both ATOSS' tier 1 key accounts and broader tier 2 client base
• Excellent communication skills, adept at building rapport and negotiating with senior-level executives
• Track record of revenue growth through upselling, cross-selling, and expanding the customer base on an international scale
• Analytical mindset, capable of leveraging data for informed decision-making and driving business outcomes
• Strong sense of responsibility and accountability
• Willingness to travel within DACH