Director Commercial Operations (m/f/d)

Usercentrics; München; Hybrid; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

A global leader in data privacy solutions is seeking a Director of Commercial Operations in Munich. In this critical role, you will enhance operational excellence across teams, manage key strategic projects, and ensure alignment with company goals. Ideal candidates will bring strong leadership, analytical skills, and experience in B2B SaaS environments, driving efficiency and collaboration across the organization.

Leistungen

Flexible working hours

Hybrid working model

Personal development budget

Job-related language courses

Qualifikationen

• 3+ years of leadership experience in a tech/software environment.
• 5+ years in revenue operations or GTM strategy roles, specifically in B2B SaaS.
• Strong experience in strategic planning cycles and cross-functional initiatives.

Aufgaben

• Drive operational excellence across business development and sales.
• Shape and execute the Commercial Strategy with CCO and leaders.
• Manage key strategic projects for the Commercial department.

Kenntnisse

Leadership

Analytical skills

Project management

Communication

Problem-solving

Ausbildung

Bachelor’s degree in Business, Data Analytics, or related field

Tools

Salesforce

HubSpot

Jobbeschreibung

Location

Hybrid in Munich (minimum of 2-3 days a week from the office)

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS

Usercentrics is a global leader in data privacy and privacy‑led marketing solutions. We believe there is no need for a trade‑off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data‑driven business and privacy‑led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.

We are seeking a strategic and detail‑oriented Director (or Team Lead), Commercial Operations to drive operational excellence across our business development, sales, customer success, and partnership teams. This role is critical in aligning processes, systems, and data to maximize efficiency, improve customer experiences, and enable scalable growth. As the leader of the Commercial Operations function, you will work closely with cross‑functional teams to build and optimise our operational infrastructure, ensuring alignment with the company’s strategic goals. As a trusted partner to the Chief Commercial Officer (CCO) and GTM leaders, you will lead strategic initiatives, manage key planning processes, and own critical revenue operations projects that shape the company’s future.

Your Tasks

• Partner closely with the CCO and Commercial leaders to shape and execute the Commercial strategy, aligning priorities across business development sales, customer success, and partnerships.
• Design, implement and continuously develop the revenue architecture across Commercial teams and in alignment with our PLG strategy.
• Act as a thought leader and advisor to Commercial teams, offering insights and recommendations to optimise performance and achieve business goals.
• Own and manage key strategic projects in the Commercial department and act as the central contact person for strategic projects of other departments.
• Develop and implement and continuously improve strategies to optimise Commercial processes across sales, customer success, and partnerships.
• Identify inefficiencies and implement streamlined workflows and communication channels to enhance cross‑functional collaboration.
• Establish scalable frameworks for pipeline and deal management, account management, partner management, customer retention, and revenue forecasting to drive efficiency across the organisation.
• Lead and oversee the training and enablement team to ensure all Commercial teams and partners are equipped with the knowledge, skills, and resources required to succeed.
• Develop and execute enablement strategies, including onboarding programmes, ongoing skill development, and tailored training for sales, customer success, and partnerships.
• Collaborate with revenue leaders to align enablement initiatives with strategic objectives, addressing gaps in knowledge, process, and execution.
• Measure the impact of training and enablement efforts through performance metrics, ensuring continuous improvement and alignment with business outcomes.
• Lead the annual planning cycle for the Commercial organisation, including setting revenue targets, headcount planning, territory design, and budget allocation.
• Develop forecasting models and scenario planning tools to support strategic decision‑making.
• Ensure alignment between corporate goals, departmental objectives, and individual KPIs.
• Manage and optimise CRM and other commercial tools, ensuring they support team needs while continuously optimising software expenses.
• Drive the adoption of tools and systems that improve team productivity and efficiency.
• Closely collaborate with our Data & Analytics team to build and maintain dashboards to provide actionable insights into performance metrics, customer health, and pipeline progression.
• Monitor key performance metrics and identify trends to inform decision‑making.
• Oversee forecasting, pipeline management, and customer health reporting to ensure data accuracy and transparency.
• Translate complex data into strategic recommendations that support business growth and profitability.
• Ensure data quality, consistency, and accessibility across teams.
• Build and lead a small but high‑performing commercial operations team, providing mentorship and guidance.
• Foster a culture of continuous improvement and innovation within the team.

You Bring

• Strong leadership capabilities and proven leadership experience (3+ years) in leading, managing, and fostering the professional development of a high‑performing team in the tech / software environment.
• 5+ years in a revenue operations, sales operations, or GTM strategy roles, with experience in B2B SaaS environments.
• Strong experience in designing and managing strategic planning cycles, GTM processes, and cross‑functional initiatives.
• Exceptional analytical and strategic thinking skills, with the ability to synthesize complex data and present clear, actionable insights.
• Deep understanding of sales, customer success, and partnership workflows, including key performance metrics and operational best practices.
• Expertise in CRM systems (e.g., Salesforce, HubSpot) and other revenue tools, with a focus on driving adoption and value.
• Excellent project management skills, with a track record of managing complex, cross‑functional initiatives.
• Excellent communication and interpersonal skills, with the ability to influence senior stakeholders and collaborate across teams.
• A proactive, problem‑solving mindset with a strong focus on execution and results.
• Demonstrated ability to lead both strategic projects and day‑to‑day operations effectively.
• Experience in scaling revenue operations for a high‑growth company, ideally with €50M+ ARR.
• Familiarity with partner management tools and processes.
• Knowledge of subscription‑based business models, including customer retention and expansion strategies.
• Bachelor’s degree in Business, Data Analytics, or a related field (Master’s preferred).

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Why join Usercentrics?

• Joining Usercentrics means becoming part of a fast‑growing, diverse and international team of tech enthusiasts and entrepreneurially‑minded who build our success story together.
• Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally.
• Get involved! We have plenty of initiatives and love to see people from all departments enthusiastically participating and shaping our future together in different cross‑department projects.
• Your work‑life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy).
• We always remember to have fun along the way, both in our day‑to‑day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online.
• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job‑related language courses and a lot more (depending on your location) to focus on your well‑being.