Director Application Support EMEAI (M/F/D)

Danaher Corporation; Düsseldorf; Remote; EUR 80.000 - 110.000; Vollzeit

Zusammenfassung

A leading Life Sciences company is seeking a Director of Applications Support to lead a high-performing team in Düsseldorf. The role involves ensuring exceptional customer support, driving strategies, and collaborating across departments. Required qualifications include a degree in Life Sciences or Chemistry and at least 5 years of leadership experience in customer-facing roles. This position supports a flexible remote work arrangement.

Leistungen

Flexible remote working arrangements

Career development opportunities

Qualifikationen

• Minimum 5 years of leadership experience in technical support or customer-facing roles.
• Experience in at least 2 areas such as Food/Beverage, Environmental, Biopharma, or Clinical.
• Ability to lead teams in a matrixed, multicultural environment.

Aufgaben

• Lead and develop the regional Applications Support team.
• Execute the applications support strategy aligned with global objectives.
• Ensure effective support for customer inquiries and demonstrations.
• Monitor KPIs and report on customer satisfaction metrics.
• Manage budget and talent development for the support function.

Kenntnisse

Leadership experience

Knowledge of mass spectrometry

Strategic thinking

Excellent communication

Fluent in English

Ausbildung

Bachelor’s or Master’s degree in Life Sciences, Chemistry

Jobbeschreibung

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.

Location: UK, Germany (or other major EMEAI hub with a preference for Europe). Full residing and working permit for EU and/or CH and/or UK is a pre-requisite for application.Reports to: Vice President Commercial & General Manager, Sciex EMEAI

The Director of Applications Support, EMEAI, is responsible for leading a high-performing regional team of application specialists. This role ensures the delivery of exceptional customer support across pre- and post-sales activities, driving customer satisfaction, loyalty, and commercial success. The Director will collaborate closely with sales , service, marketing, and R&D teams to align application support strategies with business goals.

Key Responsibilities

• Lead and develop the EMEAI Applications Support team, fostering a culture of Customer focus, cross-functional collaboration, technical excellence, and continuous improvement.

• Define and execute the regional applications support strategy in alignment with global objectives and regional commercial priorities.

• Ensure timely and effective support for customer inquiries, demonstrations, training, and troubleshooting across SCIEX’s product portfolio.

• Partner and works alongside Sales, Marketing, and Product Management to achieve target, drive customer engagement initiatives, support product launches, and supports campaigns.

• Drive, monitor and report on key performance indicators (KPIs) including Utilisation, Demo and Team Selling win rates, Revenue generated from pre-sales activities and training delivery, Net Easy Score and other customer satisfaction metrics, and growth of the region.

• Drive operational efficiency through the use of DBS tools, digital platforms, and knowledge-sharing systems.

• Represent the voice of the customer in cross-functional forums and contribute to product and service innovation.

• Manage budget, resource planning, and talent development for the Applications Support function across the region.

Qualifications

• Bachelor’s or Master’s degree in Life Sciences, Chemistry, or related field;

• Minimum 5 years of leadership experience in technical support, applications, sales or related customer-facing roles.

• Strong knowledge of mass spectrometry, knowledge of capillary electrophoresis is a plus. Experience in at least 2 of the following markets in a previous role: Food/Beverage, Environmental, Biopharma, or Clinical.

• Proven ability to lead geographically dispersed teams in a matrixed, multicultural environment.

• Strategic thinker with strong operational execution and data-driven decision-making skills.

• Excellent communication, stakeholder management, and change leadership capabilities.

• Fluent in English; additional European languages are a plus.

  At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.

Als inklusive Organisation sind wir uns unserer sozialen Verantwortung bewusst, begrüßen daher Bewerbungen von Schwerbehinderten und werden diese besonders berücksichtigen.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com .

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.