Digital Workplace Services Engineer (m / w / d) - hybrid

Otis College of Art and Design; Berlin; Remote; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

Join a forward-thinking company that is a leader in the elevator and escalator industry. As part of the Digital Workplace Services team, you'll support asset management and ensure best-in-class services for a global workforce. Your role will involve collaborating across teams, managing supplier relationships, and utilizing cutting-edge technologies like ServiceNow. With a commitment to innovation, safety, and quality, this position offers opportunities for growth and a chance to make a significant impact in a diverse and supportive environment. Embrace the chance to contribute to a company that prioritizes ethics and community.

Leistungen

Employee Scholar Program

Training and Development Resources

Diverse Team Environment

Global Exposure

Qualifikationen

• Experience in ITIL or equivalent certification.
• Bachelor's degree in computer science or related field.

Aufgaben

• Support critical business objectives through enterprise strategies.
• Ensure compliance and lifecycle management of workplace assets.
• Resolve incident and request tickets promptly.

Kenntnisse

ITIL Certification

Microsoft O365

Microsoft Exchange

Microsoft Teams

Technical Background

Ausbildung

Bachelor's Degree in Computer Science

Tools

ServiceNow

Jobbeschreibung

Role Introduction

Our organizational strategy enables us to evolve into a streamlined and empowered organization. Through collaboration, focus, impact, and dynamism, we are investing in our future.

The Digital Workplace Services team supports Telco, PC, software, and hardware asset management, ensuring best-in-class support services that enable the regional workforce to work from anywhere, anytime, in a secure environment.

Responsibilities

• Engage with enterprise strategies to support critical business objectives
• Ensure compliance, standardization, and lifecycle management of all workplace assets and services
• Support key supplier relationships, implement service improvements, and drive operational excellence
• Standardize and support telecommunications operations and products
• Utilize ServiceNow according to Otis standards
• Maintain the ServiceNow CMDB
• Collaborate with global resources for architecture expertise and support
• Resolve incident and request tickets promptly within workplace services scope
• Work within a diverse, global team environment, fostering cross-team collaboration
• Describe technical issues clearly and participate in remediation activities
• Contribute to project planning and management

Minimum Requirements

• ITIL or equivalent certification
• Bachelor’s degree in computer science or a related field
• Technical background with relevant experience
• Knowledge of Microsoft collaboration technologies, including O365, Exchange, and Teams

What the Regional DT Team Offers

• Visibility across Europe, Middle East, and Africa DT and business activities
• Interaction throughout the organization
• Opportunities to make a positive impact
• Exposure to diverse technologies

Otis is the world’s leading elevator and escalator manufacturer, installation, and service company. We move 2 billion people daily and maintain approximately 2.2 million customer units worldwide, making us industry leaders.

Our products are featured in iconic landmarks such as the Eiffel Tower, Empire State Building, Burj Khalifa, and Petronas Twin Towers. With 69,000 employees—including engineers, digital technology experts, sales, and technical staff—we serve more than 200 countries and territories, committed to innovation and diversity.

Joining Otis means becoming part of an industry leader with a resilient business model. We foster a diverse, trusted, and caring community where your contributions and skills will keep us connected and innovative.

We offer training, resources, and programs like our Employee Scholar Program, sponsoring colleagues to pursue degrees or certifications, to develop leadership and capabilities across various functions.

As a people-focused company, we prioritize safety, ethics, and quality—our Three Absolutes. Learn more about our environmental, social, and governance (ESG) initiatives here.

Become part of Otis and help us #BuildWhatsNext!

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