Digital Trust and Safety Specialist with Hebrew and English / Relocation to Bulgaria

TELUS International; Deutschland; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Join TELUS International as a Digital Trust and Safety Specialist where you'll utilize your Hebrew and English skills to review user-generated content. The role involves ensuring compliance with policies, fostering a safe online environment, and working from our Sofia office after a 9-month remote period. Benefits include relocation support, a welcome bonus of €4,000, and a positive international work environment with 50+ benefits.

Leistungen

Welcome Bonus: €4,000

Financial support during relocation

Fully paid training

Additional health insurance

50+ benefits and services

Employee referral bonuses

Qualifikationen

• Fluency in Hebrew; B2 or higher English.
• Experience with sensitive information and fraud investigation is an asset.

Aufgaben

• Review user-generated content for compliance with policies.
• Identify and analyze patterns to address potential risks.
• Take action on information that violates guidelines.

Kenntnisse

Attention to detail

Analytical skills

Strong organizational skills

Decision-making

Ausbildung

Fluency in Hebrew

B2 or higher English language skill

Jobbeschreibung

Social network you want to login/join with:

Digital Trust and Safety Specialist with Hebrew and English / Relocation to Bulgaria, de

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Client:

TELUS International

Location:

de, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

102f2c03bf43

Job Views:

2

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

04-Jul-2025

BG - Sofia - TELUS Tower

BG - Sofia - Infinity Tower

Land

Bulgarien

Please note that this position is fully remote for the first 9 months, allowing you to work from anywhere in Bulgaria. After this period, if you choose to continue with your contract at TELUS Digital, you will be required to work from our office in Sofia, Bulgaria.

We can issue a work permit for non-EU citizens, which will allow you to reside and work in our country.

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Specialist with Hebrew and English you will:

• Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
• Take prompt and appropriate action on information that violates guidelines or poses risks
• Stay updated on internal policies to ensure accurate implementation
• Identify and analyze patterns to proactively address potential risks

We are looking for someone with:

• High attention to detail
• Comfortable processing sensitive information
• Strong ability to defend decisions and provide context with logical reasoning
• Ability to identify patterns in behavior to enhance decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required qualifications:

• Fluent in Hebrew
• B2 or higher English language skill

In return, we will give you:

• Welcome Bonus: €4,000 for candidates eligible to work in the EU.
• Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

With the provided opportunity, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia - such as top location in the city center, personal gym, relax and gaming areas, and the possibility to be part of an amazing team! Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. #LI-DNI

#IDJob

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Hebrew

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.