Digital Trust and Safety Analyst with Ukrainian (m/f/d)

TELUS International; Deutschland; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

TELUS International sucht einen Digital Trust and Safety Analysten mit Ukrainisch, der administrative Unterstützung im Back Office bietet. Die Rolle erfordert exzellente Kommunikationsfähigkeiten, Problemlösungsfähigkeiten und die Fähigkeit, hohe Qualitätsstandards zu erreichen. Die Position bietet ein wettbewerbsfähiges Gehalt, umfassende Schulungen und ein modernes Arbeitsumfeld in Riga.

Leistungen

Umzugshilfe

Gesundheitsversorgung

Moderne Arbeitsbereiche

Mitarbeitervergünstigungen

Karriere-Entwicklungsmöglichkeiten

Qualifikationen

• Exzellente Kommunikationsfähigkeiten in Ukrainisch und Englisch, schriftlich und mündlich.
• Bereitschaft zur kontinuierlichen Weiterbildung und Forschung.
• Kenntnisse in Back-Office-Diensten.

Aufgaben

• Allgemeine administrative Aufgaben übernehmen.
• Online-Support für spezifische Fälle bieten.
• Sicherstellen und Erreichen von Qualitätsstandards.

Kenntnisse

Kommunikationsfähigkeiten

Problem-Lösungsfähigkeiten

Effizienz

Genauigkeit

Empathie

Eagerness to Learn

Tools

Computerkenntnisse

Jobbeschreibung

Digital Trust and Safety Analyst with Ukrainian (m/f/d), de

Client:

TELUS International

Location:

Germany (de)

Job Category:

Other

EU work permit required:

Yes

Job Reference:

0c9ee38470b8

Job Views:

4

Posted:

21.06.2025

Expiry Date:

05.08.2025

Job Description:

Land

Lettland

Work Style:

On Site

Are you looking to develop your career and take on larger responsibilities in an exciting environment and a dynamically growing company? Then join our team and help us to ensure excellent service standards while making a difference in the world!

We offer a competitive salary: Earn up to EUR 1,700 gross.

Support with documentation: Assistance in issuing work permit documents.

Relocation Support: Accommodation and flight support.

Comprehensive Training: A fully paid training period will set you up for success.

Health Coverage: Private health insurance after 3 months of probation.

Modern Workspace: Work in a great office in the city center of Riga, featuring modern workspaces, a fun floor, PlayStation, table tennis, and more.

Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.

Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.

Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.

Team Spirit: Participate in social gatherings, sports events, and team-building activities. Receive a bonus for referring new employees.

Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.

Your responsibilities:

• Client Understanding: Back office support only. Taking over general administrative tasks.
• Expert Support: Provide online support for specific cases.
• Business Impact: Play a crucial role in helping achieve the company’s business targets.
• Customer Satisfaction: Ensuring and achieving quality standards.
• Language Proficiency: Excellent communication skills in both Ukrainian and English, written and verbal.
• Experience: Affinity with back office services.
• Problem-Solving Abilities: Strengths in efficiency, accuracy, and empathy to resolve challenges.
• Professional Approach: A solutions-driven mindset and goal-oriented work approach.
• Proficiency in Tools: Excellent computer skills necessary for speed and quality of work.
• Eagerness to Learn: Passionate about continuous learning and research.
• Eligibility: EU citizenship or Latvian Residence Permit is required.

Join us and be the voice that drives success!

We are an Equal Opportunity Employer. TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion, political beliefs, sex, or sexual orientation. We are committed to creating a diverse and inclusive workplace. All employment decisions are based on qualifications, merits, competence, and performance.

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services, with over 70,000 team members worldwide, providing customer service in more than 50 languages for our international partners.

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Additional Information:

Note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

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