Digital Trust and Safety Analyst with French (m / f / d)

TELUS Digital Essen GmbH; Essen; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

TELUS Digital is seeking a customer support representative in Essen to provide online assistance and maintain quality standards. The role requires fluency in French and a minimum B2 level of English, along with a valid work permit or EU citizenship. Candidates should be goal-oriented and reliable, with an affinity for back-office services.

Qualifikationen

• Valid work permit for Germany or EU citizenship required.
• Availability for up to 4 weeks of full-time training.
• Affinity with back-office services.

Aufgaben

• Provide online support for specific cases.
• Achieve and ensure quality standards.

Kenntnisse

Fluency in French

Fluency in English

Reliable working style

Goal-oriented approach

Jobbeschreibung

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications, and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources, and exceptional customer service — all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

Responsibilities:

1. Provide online support for specific cases.
2. Achieve and ensure quality standards.

Qualifications:

• Ability to work from our office in Essen.
• Fluent in French (written and spoken) and a minimum B2 level of English.
• Valid work permit for Germany or EU citizenship.
• Availability to complete up to 4 weeks of full-time training.
• Affinity with back-office services.
• Reliable and efficient working style.
• Goal-oriented approach to work.